Front Office Customer Service Representative / Legal Assistant - Bilingual (Spanish/English)

Customer Service Representative / Legal Assistant

Johnson Mark LLC is Utah’s premier debt-collection law firm. We represent major banks and financial institutions in collecting debt accounts. We file lawsuits for our clients, moving their cases through all phases of litigation, including case initiation, service, court hearings, trial, judgment, liens, and garnishment. We strive to help consumers work through their financial challenges.

RESPONSIBILITIES

The Customer Service Representative / Legal Assistant position is vital to the success of our firm. The work primarily involves:

• Fielding incoming phone calls to answer questions and help consumers set up payment plans.
• Outbound call campaigns to consumers.
• Following up on payment plans.
• Review and update case and workflow queues.
• Other responsibilities based on company needs.

NOTE FROM HIRING MANAGER

We promote from within. Our customer-service representatives regularly advanced to other paralegal, administrative, and commission-earning collection teams within the firm. In fact, we are proud to say that all our managers and executives started in entry-level positions at the firm and grew and developed their skills to handle increasing responsibility and challenges over our seventeen-year history.

We do our very best to maintain an amazing team culture at Johnson Mark. In hiring, we look for three key characteristics in our team members: First, humility; we all try to keep our egos and personal drama in check, play for the team, and help each other win. Second, creative intelligence, or “street smarts,” the ability to learn new things fast, identify and solve problems. Third, drive, self-motivation; eagerness; and determination to succeed, learn, and grow. If you have these three-character traits, you’ll be a great fit at our firm.

LOCATION

4548 S Atherton Dr Ste 100

Salt Lake City, UT 84123

SCHEDULE

Day Shift: 8:00 am – 4:30 pm

Evening Shift: 10:00 am – 6:30 pm

Full time

BENEFITS

At Johnson Mark LLC, we are committed to taking care of all our employees.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

PAY

• Salary: From $16.00 per hour
• Monthly bonuses / incentives are offered.
• **Note that we require our employees to pass criminal-background checks, drug tests, and US employment-eligibility checks (I-9).

EDUCATION

• High school or equivalent (Preferred)

EXPERIENCE

• Customer Service/Call Center: 1 year (Preferred)
• Spanish Speaking (Preferred but not required)

WORK LOCATION: In person

Job Type: Full-time

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person