Front Office Duty Manager

Position: Front Office Duty Manager

At Ajman Hotel managed by Blazon Hotels, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help them further develop their skills, their goals and their long-term career success.

Location: Ajman, United Arab Emirates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

We are looking for a Front Office Duty Manager who can perform the below task

• Ensure smooth day-to-day operations of the Front Office in a proactive and efficient manner.
• Support and assist all Front Office sections including Reception, Concierge, and Guest Relations.
• Ensure fire exits and emergency routes are clear, in line with Health & Safety policies.
• Deliver prompt, courteous service and personal recognition to all guests; resolve guest concerns effectively.
• Liaise with Housekeeping, Engineering, Sales, and Butler services to coordinate guest-related matters.
• Review daily arrival correspondence to anticipate guest needs and ensure personalized service.
• Manage room availability for walk-ins and monitor guest departure schedules.
• Follow up on unresolved room discrepancies with Housekeeping.
• Maintain reservation procedures and handle same-day arrivals efficiently.
• Verify billing instructions, guest credit, and account validity; resolve discrepancies promptly.
• Uphold standards of conduct, grooming, hygiene, and uniform compliance for all Front Office staff.
• Keep departmental records accurate and up to date.
• Promote in-house services and facilities to maximize revenue opportunities.
• Respond to operational requests from other departments and assist in emergency procedures.
• Inspect Front and Back of House areas for cleanliness and safety; report issues to relevant departments.
• Conduct daily guestroom inspections.
• Coordinate with Security on relevant matters.
• Handle problematic situations referred by staff or guests.
• Assist with guest accommodation and transportation during overbooking scenarios.
• Personally welcome and bid farewell to VIPs, delegations, and group leaders.
• Relieve Night Manager during off days and vacations.
• Conduct thorough handovers with incoming Assistant Front Office Manager.

QUALIFICATIONS:

• Minimum 2 years as Front Desk Duty Manager in a hotel/hospitality industry
• Good command of the English language written and spoken. Other foreign languages (spoken) an advantage
• Good computer skills
• With pleasing personality

BENEFITS: Visa, Service Charge, Tips, Flight Ticket, Insurance, Career Progression, Accommodation and Duty Meals.

Job Type: Full-time

Experience:

• Front Office Duty Manager in a hotel or resort: 2 years (Required)