Front Office Duty Manager

Job Vacancy: Duty Manager (Immediate Joiner)

Location: Red Castle Hotel LLC SP Sharjah
Employment Type: Full-Time
Availability: Immediate Joiner

Job Description

We are looking for an experienced and proactive Duty Manager to join our hotel team immediately. The Duty Manager will oversee daily hotel operations, ensure high guest satisfaction, and act as the point of contact for guests and staff during assigned shifts.

Key Responsibilities

• Oversee overall hotel operations during the assigned shift
• Ensure excellent guest service and handle guest complaints professionally
• Act as the Manager on Duty in the absence of senior management
• Coordinate with Front Office, Housekeeping, F&B, Security, and Engineering departments
• Monitor room availability, VIP arrivals, group check-ins, and special requests
• Ensure compliance with hotel policies, SOPs, and brand standards
• Supervise staff performance and provide guidance when required
• Prepare daily operational reports and handover notes
• Handle emergency situations and ensure guest and staff safety
• Monitor cash handling, night audit support, and operational controls

Job Requirements

• Minimum 2–3 years’ experience in a supervisory or Duty Manager role in a hotel
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication skills in English (additional languages are an advantage)
• Knowledge of hotel PMS systems (Opera or similar preferred)
• Ability to work under pressure and handle guest concerns effectively
• Flexible to work shifts, weekends, and holidays
• Immediate joiner is required

Benefits

• Competitive salary package
• Duty meals and accommodation (as per company policy)
• Visa and medical insurance
• Annual leave and air ticket as per UAE Labor Law

Job Type: Full-time

Pay: AED3,000.00 - AED3,001.00 per month