Front Office Float

Job Title: Front Office Float

Department: Medical

FLSA Status: Non-Exempt

Reports To: Health Center Manager

Hours: Monday-Friday 8:00am to 5:00pm

Location: Redding and Round Mountain

POSITION SUMMARY:

Under general supervision, perform rotating assignment of front office duties covering front window, back desk, and side desk of our Redding health clinics. Perform duties associated with patient check-in, appointment scheduling and confirmation and updating patient information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.

Front Desk - Front Window (1 to 2 staff):

• Primary focus on front window checking in patients.
• Opens front doors and prepares medical waiting room.
• Checks machine in the morning and sets up for the day.
• Update all patient information, phone numbers, address and insurance changes in the computer and the chart.
• If a patient has no insurance, initiate an appropriate program for type of visit. Family Pact, Gateway, Sliding Scale, or Presumptive Eligibility.
• Have patient sign in.
• Collect payments and document on routing slip.
• Initiate Time scheduler, what time patient presents at window, what time patient’s superbill gets put up.
• Setting up a new patient which includes adding all member information with insurance.
• Answer phones.
• Schedule appointments.
• Balance assigned cash bag at end of each day.
• All other duties as assigned.

Back Desks (2 staff):

• Answer phones.
• Make appointments.
• Enter Time scheduler, what time patient leaves.
• Run various programs that were initiated, Family Pact, Gateway, Cancer Detection Program or Presumptive Eligibility.
• Help Side Desk with confirmations when necessary.
• Back up-front window when needed.
• Balance assigned cash bag at end of each day.
• Designated closer runs final deposit of all cash bags, prints deposit, verifies print out, and drops deposit.
• Designated closer enters end of the day numbers in tracking spreadsheet.

Confirmation Desk:

• Confirming appointments for next day, and 3 days ahead.
• Insurance confirmation for medical, new patient or new insurance.
• Back up phones and front window when needed.
• Schedule appointments.
• Balance assigned cash bag at end of each day.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

BEHAVIORAL STANDARDS:

• Adheres to Policies & Procedures
• Participates in team systems
• Performs duties ethically
• Maintains client confidentiality
• Demonstrates ability to re-prioritize duties as the need arises
• Uses time efficiently
• Be responsible for co-workers & client satisfaction
• Displays flexibility in accepting, changing or carrying out assignments
• Maintains a neat, clean & safe work environment throughout the facility
• Performs job duties in a quality manner

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Must have a high school diploma or equivalent. Previous experience in customer service a must, medical clinic experience preferred.

Certificates and Licenses:

Current CA driver’s license required, CPR certificate preferred

Language Ability:

Must have intermediate language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Must have basic to intermediate math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.

Reasoning Ability:

Must have intermediate reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software. Must have good working knowledge of medical management software or the ability to learn.

Equipment Skills:

Proficient with computers, copiers, fax machines, printers, 10-key, multi-line telephone systems.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an indoor business office environment. The noise level in the work environment is usually moderate with normal business office, computer and printer noise.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance. Employees must regularly utilize close vision, distance vision and ability to adjust focus.