Front Office Manager

Job Details
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Rooms & Guest Services Operations
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Supervise daily front office operations and guest service delivery
* Lead, train, and mentor front desk and guest services staff to maintain high standards
* Monitor budgets, staffing, and financial goals for the department
* Conduct regular team meetings to communicate objectives and service priorities
* Respond to guest issues and complaints with quick, effective solutions
* Review guest satisfaction reports and implement improvements to service quality
* Ensure compliance with Marriott brand standards and UAE hospitality regulations
* Coordinate with HR on recruitment, training, and staff performance management
* Manage departmental expenses and resources efficiently

Candidate Requirements

* High school diploma or GED with 4 years of guest services experience, or
* 2-year degree in Hospitality, Hotel Management, or Business with 2 years of front desk experience
* Strong leadership and communication skills with proven ability to manage teams
* Experience in guest services operations in luxury hotels or resorts
* Knowledge of UAE hospitality standards and front office procedures