FRONT OFFICE MANAGER

We are looking for an experienced Front Office Manager to lead the opening of Hyatt Place AlUla.

Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Front Office Manager, you’ll play a key role in the pre-opening and successful launch of Hyatt Place AlUla, delivering exceptional guest experiences and a welcoming environment for both guests and colleagues.

This role is ideal for a leader who leads with care, inspires teams, and consistently achieves outstanding customer service scores and upselling results, while maintaining operational efficiency.

Key Responsibilities

• Lead pre-opening front office setup, systems, and brand standards
• Deliver consistently high guest satisfaction and service quality scores
• Drive upselling initiatives to maximize room revenue and ancillary income
• Manage productivity, staffing, and cost controls effectively
• Coach, develop, and motivate front office teams to perform at their best
• Partner closely with Rooms, Housekeeping, and Revenue teams for seamless operations