Front Office Manager

We are looking for an experienced Front Office Manager to lead the opening of Hyatt Place AlUla.

Hyatt Place AlUla represents a significant milestone in Hyatt's expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Front Office Manager, you'll play a key role in the pre-opening and successful launch of Hyatt Place AlUla, delivering exceptional guest experiences and a welcoming environment for both guests and colleagues.

This role is ideal for a leader who leads with care, inspires teams, and consistently achieves outstanding customer service scores and upselling results, while maintaining operational efficiency.

Key Responsibilities

• Lead pre-opening front office setup, systems, and brand standards
• Deliver consistently high guest satisfaction and service quality scores
• Drive upselling initiatives to maximize room revenue and ancillary income
• Manage productivity, staffing, and cost controls effectively
• Coach, develop, and motivate front office teams to perform at their best
• Partner closely with Rooms, Housekeeping, and Revenue teams for seamless operations

Qualifications

Qualifications & Experience

• University degree or diploma in Hospitality or a related field
• Minimum 2 years' experience in a Front Office leadership role (pre-opening experience optional)
• Proven track record of achieving excellent customer service scores
• Strong commercial acumen with experience in cost and productivity management
• Excellent problem-solving, administrative, and interpersonal skills
• Demonstrated success in upselling and revenue-driving initiatives

Strong communication skills and the ability to lead in a dynamic environment

Other

Candidates must currently reside in Saudi Arabia and be legally eligible to work in the Kingdom.

And we offer a great range of benefits, including:

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• And a company that truly cares

Discover what's next. We look forward to hearing and learning from you.