Front Office Manager

Physical Therapy Front Office Manager Job Responsibilities:

• Supervising daily front office operations for 2 clinics, ensuring smooth operation and high standards of service.
• Managing patient flow by scheduling appointments, handling cancellations, and filling openings with wait-listed patients.
• Greeting and assisting patients with check-in and check-out processes, including collecting payments and relevant paperwork.
• Accurately inputting patient information into the electronic medical record (EMR) and performing clerical tasks such as answering phones, taking messages, and maintaining supplies.
• Overseeing financial management tasks like billing, coding, insurance verification, and processing payments. Coordinating monthly billpay for office accounts.
• Training staff to ensure they meet the clinic's standards of care and professionalism.
• Implementing compliance with healthcare regulations, including HIPAA and OSHA, to ensure patient privacy and safety.
• Managing inventory of clinic supplies and equipment, ensuring all necessary materials are in stock and in good working condition.
• Facilitating communication between patients, therapists, and other healthcare providers to ensure coordinated and effective care.
• Analyzing clinic performance data to identify trends, areas for improvement, and opportunities for growth.
• Leading front office hiring process, training, and development of team members, and managing performance reviews.
• Creating and managing front office schedules of Physical Therapists and Front Office staff..
• Work collaboratively with Practice Owner/Manager to ensure smooth operations at two offices.
• Generate weekly/monthly/quarterly/annual reports (Therapist productivity, Monthly stats for patient visits, QB reports to include Profit/Loss/Balance sheets, etc.).
• Assist Practice Manager with Insurance and Compliance/Credentialing with various agencies (Medicare, AHCA, State of Florida, etc.).

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person