Front Office Manager

Overview: Brand NEW TRU by Hilton
We are seeking a dynamic and energetic Front Office Manager to lead our guest services team and ensure an exceptional experience for every visitor. This vital role involves overseeing daily front desk operations, managing guest relations, and maintaining a welcoming atmosphere that reflects our commitment to hospitality excellence. The ideal candidate will possess strong leadership skills, a passion for customer service, and a comprehensive understanding of hotel management practices. Join us to create memorable stays and foster a positive environment for both guests and staff!

Duties

• Supervise the front desk team to deliver outstanding guest services with enthusiasm and professionalism
• Oversee check-in and check-out procedures, ensuring efficiency and accuracy
• Manage reservations, cancellations, and special requests with attention to detail
• Handle guest inquiries, complaints, and feedback promptly to ensure satisfaction
• Coordinate with housekeeping, maintenance, and other departments to maintain smooth operations
• Conduct night audits and reconcile daily financial transactions accurately
• Maintain a warm, welcoming atmosphere by demonstrating excellent phone etiquette and multi-line phone system management

Skills

• Extensive experience in hospitality management and hotel operations
• Bilingual or multilingual abilities to serve diverse guest populations effectively
• Strong customer service skills with a focus on guest relations and problem resolution
• Proven leadership capabilities in managing front desk staff in a fast-paced environment
• Knowledge of hotel management software and reservation systems
• Ability to handle night audit procedures with precision and attention to detail
• Exceptional communication skills, including phone etiquette and multi-line phone system proficiency
• Experience working in resort or hotel settings with a focus on guest satisfaction

Join our team as a Front Office Manager, where your energy, expertise, and dedication will elevate the guest experience. We value passionate professionals committed to hospitality excellence, offering opportunities for growth within a vibrant environment dedicated to service quality.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person