Front Office Manager

We are looking for a Front Office Manager to join the team at The Sunny Hotel in Sunny Isles Beach.

About The Sunny{{:}}

The Sunny is a new oceanfront hotel in Sunny Isles Beach, marking the transformation of the historic Newport Beachside Hotel into a modern beachfront destination. The 340-room property blends thoughtful design with a strong food and beverage program, multiple dining concepts, and a series of lively social spaces designed for both guests and the local community.

Family-owned for three generations, the property builds on decades of hospitality on one of South Florida’s most storied beachfront sites. With a completely refreshed guest experience and an ambitious culinary program, The Sunny represents a new chapter for this longtime Sunny Isles Beach landmark.

Job Description

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities{{:}}

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!

Qualitfications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel 

Benefits

The Sunny Hotel is managed by Davidson Hospitality Group, an award-winning hospitality operator behind leading hotel and restaurant brands. As part of the Davidson team, employees enjoy a robust benefits program designed to enrich their lives and support their well-being{{:}}

· Multiple tiers of medical coverage

· Dental & vision insurance

· 24/7 Teledoc service

· Free maintenance medications

· Pet insurance

· Hotel & dining discounts

· Tuition reimbursement

· Paid time off (vacation, sick, bereavement & holidays)

· 401(k) with company match