Front Office Manager

We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in the hotel industry, excellent leadership skills, and the ability to manage daily operations efficiently while maintaining high service standards.

Key Responsibilities:

• Supervise and lead front office staff, including training, scheduling, and performance evaluation
• Manage guest inquiries, complaints, and special requests to ensure high satisfaction levels
• Coordinate effectively with housekeeping, maintenance, F&B, and security departments
• Monitor room inventory, rates, and support revenue management strategies
• Ensure compliance with safety standards, licensing, and hospitality regulations
• Prepare operational reports, budgets, and performance analytics
• Maintain high standards of customer service and guest relations

Requirements:

• Previous experience in the hotel industry is a must
• Familiarity with Kwentra Systems
• Bachelor’s degree in Hotel Management, Hospitality Management, or related field
• Strong leadership and team management skills
• Train, schedule, and evaluate front office staff performance
• Manage guest inquiries, complaints, and special requests to ensure satisfaction
• Coordinate with housekeeping, maintenance, F&B, and security departments
• Monitor room inventory, rates, and implement revenue management strategies
• Maintain compliance with safety protocols, licensing, and hospitality regulations
• Prepare operational reports, budgets, and performance analytics

What We Offer

• Competitive salary package
• Career growth opportunities
• Professional and supportive work environment

Application Question(s):

• Do you have prior experience working in the hotel industry? (Please specify years and role)
• Are you familiar with Kwentra Systems? (Yes/No – please elaborate)
• Describe your experience managing a front office team and handling guest complaints.
• What are your salary expectations?
• Please specify your notice period in days.

Work Location: In person