Front Office Manager

Management/Supervisory

• Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.  Conducts or provides assistance in conducting all weekly, quarterly, and annual meetings.
• Performs functions of the General Manager in his or her absence. Financial Responsibilities and Forecasting
• Responsible for completing weekly summary reports for the General Manager.
• Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information.
• Reviews, validates, and pays vendor invoices.
• Responsible for hotel payroll administration.
• Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan.

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Other Duties as Assigned
• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as directed by General Manager

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Hotel experience: 2 years (Required)

Language:

• spanish , English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person