Front Office Manager

We are looking for a Front Office Manager who will oversees the entire front office team, and coordinates the activities of the front desk, reservations, concierge and transport services. He or She will work closely with other departments to resolve issues with guests and maintain the property.

Duties and Responsibilities

• Schedules the front office staff.
• Supervises workload during shifts.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information & FIT bookings. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Conducts regularly scheduled meetings of front office personnel.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Ensure that front office staffs are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review Front office logbook and Guest feedback forms on a daily basis.

Skills and Experience

• 3 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai
• Good oral and written communication skills
• Strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems
• Strong presentation and leadership skills and friendly demeanor

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

• Can join immediately

Experience:

• customer service: 3 years (Required)
• hotel: 3 years (Required)

Work Location: In person