front office manager

The Standard High Line

<div>Company Background
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.
The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.
Mission Statement
To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.
Our Purpose
The Standard&rsquo;s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.
Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.
We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It&rsquo;s WHO WE ARE!
#StandardFamily
Job Title: Front Office Manager
Department: Front Office
Location: The Standard, High Line
Reporting to: Director of Front Office
Job Purpose Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, telephone services, concierge services, Overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. As well as assisting the Director of Front Office in any requested tasks
Main Responsibilities<ul>
<li>
Provides an issue free work environment through motivation, support, empowerment and development for all personnel</li>
<li>Proactively strives to build positive working relationships through teamwork and clear communication</li>
<li>Ensures that all decisions and resulting actions are aligned with The Standard, High Line&rsquo;s policy of 100% guest satisfaction producing a high level of service</li>
<li>Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience</li>
<li>Approves and facilitates associates 30/60/90-day and annual performance reviews</li>
<li>Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary</li>
<li>Offers property tour to potential clients, guests, or investors as requested providing detailed knowledge about the property and the brand</li>
<li>Review and train all staff on Coyle Standards in order to maintain our goal of 90% in all areas</li>
<li>Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary</li>
<li>Solves, rectifies and mediates guest&rsquo;s issues and concerns</li>
<li>Corrects billing adjustments when necessary</li>
<li>Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled. Maintains and clean up profile information and notes</li>
<li>Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up</li>
<li>Monitors the Nor1 upsell system, maximize opportunities, trains incentive program, and completes monthly audits</li>
<li>Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management</li>
<li>Oversee productivity performance in all Front office areas, flexing labor when necessary</li>
<li>Approves Front Office schedules as prepared by Front Office Managers</li>
<li>Prepares Front Office Managers 30/60/90 day and annual reviews for Director of Front Office approval</li>
<li>Assists Front Office and Desk Managers as necessary, including the Overnight shift</li>
<li>Prepare, reviews, and approve coaching / counseling (Disciplinary Action Forms) prepared by Front Office Managers</li>
<li>Utilizes Knowcross system to record Guest requests and work orders. Review reports for opportunities and trends</li>
<li>Facilitates the training and development of all associates</li>
<li>Ensures succession planning for Front Office Managers, Front Desk Manager, and Front Office Staff</li>
<li>Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP&rsquo;s</li>
<li>Ensures Groups are checked out, balances are paid and guest ledger is current for the day</li>
<li>Monitors public areas to consistently maintain a clean, organized and inviting ambiance</li>
<li>Reviews guests&rsquo; feedback from all sources and implements plans with Guest Experience Manager for improvement</li>
<li>Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues</li>
<li>Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms</li>
<li>Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required</li>
<li>Prepares and follows up on incidents and accident reports to resolve and prevent future incidents</li>
<li>Reviews no-shows balances and resolves any discrepancies</li>
<li>Attends Daily Management Action Meetings in absence of the Director of Front Office</li>
<li>Attends department meetings, including BEO, Sales Groups, Payroll, etc. in absence of Director of Front Office</li>
<li>Communicates with all other departments to ensure any outstanding guest issues have been resolved</li>
<li>Complete a full lap of the city block around the hotel after every meal or snack</li>
<li>Reviews all group arrivals to ensure billing and room type information are correct</li>
<li>Participates in interview process for front office positions as needed and completes all necessary documentation required by Human Resources</li>
<li>Reviews schedules and maintains productivity in line with budget</li>
<li>Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out</li>
<li>Assists Director of Front Office with any requested tasks</li>
<li>Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures</li>
<li>Performs daily Guest Service Agent duties during peak periods or as needed</li>
<li>Performs miscellaneous duties as required</li>
</ul>
Physical:<ul>
<li>
Frequently standing up behind the desk and front office areas</li>
<li>Carrying or lifting items weighing up to 50 pounds</li>
<li>Handling various objects</li>
<li>Use a keyboard to operate various property management and reservations systems, etc.</li>
</ul>
Compensation and Benefits<ul>
<li>
$60,000 - $70,000 per year</li>
<li>Excellent and Affordable Health care coverage</li>
<li>Life Insurance, Disability Insurance, Pet Insurance</li>
<li><div>Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave</div></li>
<li>401k - Company matching up to 3% after 1 year</li>
<li>Employee Discounts on Rooms, F&amp;B, Retail, and The Standard Marketplace</li>
<li>Employee Meals, Employee Referral Program, Commuter Discounts</li>
<li>Regular fun staff events and celebrations!!!</li></ul></div>

Front Office Manager

Ewaa Hotels

EWAA Hotels Group is seeking an experienced and service-oriented Front Office Manager to lead our Front Office operations and ensure an exceptional guest experience across our properties.Key Responsibilities:<ul><li>Manage all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services.</li><li>Ensure the highest standards of guest satisfaction and service excellence.</li><li>Lead, train, coach, and motivate the Front Office team.</li><li>Monitor daily operations, occupancy levels, and room availability to maximize revenue opportunities.</li><li>Handle guest concerns professionally and ensure timely resolution.</li><li>Coordinate closely with Housekeeping, Reservations, Sales, and other departments to maintain seamless operations.</li><li>Prepare operational reports, analyze performance, and implement continuous improvement initiatives.</li><li>Ensure compliance with company policies, brand standards, and health &amp; safety regulations.</li></ul>Requirements:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 5 years of Front Office experience, including at least 2 years as a Front Office Manager in a 4-star or 5-star hotel.</li><li>Previous experience working within a hotel group or multi-property environment is highly preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Excellent knowledge of hotel operations and guest service standards.</li><li>Proficiency in Opera PMS or similar hotel management systems.</li><li>Fluent in English; Arabic is an advantage.</li><li>Ability to work under pressure and lead high-performing teams.</li></ul>Location: Riyadh, Saudi ArabiaPay: ﷼3,000.00 - ﷼4,000.00 per monthApplication Question(s):<ul><li>What is the expected salary?</li><li>Do you have experience in the hotel industry?</li><li>What is your Nationality?</li><li>What is your current salary?</li><li>What is the notice period for joining us?</li><li>This job requires experience certificates. Do you have experience certificates?</li></ul>Experience:<ul><li>Front Office Manager: 4 years (Required)</li></ul>Work Location: In person

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College degree in hotel management or related field
 
 
 &bull; Previous experience in a Front Office management role
 
 
 &bull; Strong commercial/business acumen
 
 
 &bull; Passion for leadership
 
 
 &bull; Fluent in English - both spoken and written
 
 
 
</div>

Radiant Health

Overview Radiant Health Functional Medicine &amp; Sheridan Spine and Sports Medicine is seeking an organized, professional, and technology-savvy Front Office Manager to be the face of our growing clinic. This role is ideal for someone who thrives in a fast-paced environment, loves creating exceptional patient experiences, and enjoys leveraging technology to improve efficiency and communication.We are looking for someone who is proactive, detail-oriented, highly personable, and excited about helping patients achieve optimal health through functional, regenerative, and aesthetic medicine.ResponsibilitiesPatient Experience<ul><li>Greet and check in patients with warmth and professionalism</li><li>Answer phones, emails, texts, and online inquiries promptly</li><li>Schedule appointments and manage provider calendars</li><li>Coordinate follow-up appointments and patient communications</li><li>Assist patients with questions regarding services, memberships, and treatment plans</li><li>Ensure exceptional customer service at every patient touchpoint</li></ul>Administrative Operations<ul><li>Manage front desk workflow and daily clinic operations</li><li>Verify patient information and maintain accurate records</li><li>Assist with patient onboarding and paperwork</li><li>Process payments and maintain financial accuracy</li><li>Coordinate referrals, records requests, and documentation</li><li>Maintain clinic supplies and inventory oversight</li></ul>Billing &amp; Revenue Cycle Management<ul><li>Process patient statements and ensure timely and accurate billing communications</li><li>Monitor and manage outstanding patient balances</li><li>Serve as the primary point of contact for patient billing questions and concerns</li><li>Resolve claim issues, denials, and payment discrepancies</li><li>Assist with insurance claims management, including claim tracking, follow-up, and coordination of required documentation</li><li>Review insurance explanations of benefits (EOBs) and communicate patient financial responsibility when needed</li><li>Facilitate payment arrangements and maintain positive patient relationships while addressing financial matters professionally</li><li>Identify billing trends and opportunities to improve collection processes and patient satisfaction</li><li>Ensure compliance with clinic policies, payer requirements, and patient privacy regulations</li></ul>Technology &amp; Marketing Support<ul><li>Utilize EMR and practice management software efficiently</li><li>Manage patient communication platforms, online scheduling, and CRM systems</li><li>Assist with social media posting and content scheduling</li><li>Help implement automation systems and workflow improvements</li><li>Generate reports and track clinic performance metrics</li><li>Support website updates and online reputation management</li></ul>Team Support<ul><li>Assist providers and clinical staff with administrative needs</li><li>Participate in staff meetings and process improvement initiatives</li><li>Help maintain a positive, professional clinic culture</li><li>Identify opportunities to improve patient satisfaction and clinic efficiency</li></ul>Qualifications-Required<ul><li>2+ years of front office, administrative, or management experience</li><li>Strong computer and technology skills</li><li>Excellent written and verbal communication skills</li><li>Exceptional organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Ability to work independently and take initiative</li></ul>Preferred<ul><li>Medical office experience</li><li>Experience with EMR systems</li><li>Billing &amp; Coding Experience</li><li>Customer service</li><li>Leadership or supervisory experience</li><li>Strong computer and technology skills</li><li>Excellent written and verbal communication skills</li><li>Exceptional organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Ability to work independently and take initiative</li></ul>Pay: $26.00 - $30.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Greenwood House Senior Healthcare

Come experience Greenwood Hospice and Homecare and appreciate what a difference the right choice makes. At Greenwood Hospice/Homecare there is a spirit of cooperation and genuine warmth and caring that enhances the quality of life for our patients and the working relationship among our employees.Must be able to perform all operations of front office management, including receiving incoming calls and directing them to the appropriate party, overseeing maintenance of files and medical records, coordination of meeting materials, scheduling of staff and support in payroll processing, onboarding of new staff, ordering of office supplies and keeping to budget, accounts payable/receivables/billing, and be able to work with adult and geriatric patients and their families.Greenwood Hospice is currently seeking a qualified Hospice/Homecare Front Office Manager.Qualifications:<ul><li>Associate&rsquo;s degree</li><li>Minimum of five (5) Minimum of five (5) years experience in Hospice, Home Health, Long Term Care or related field with a sound knowledge base through training and/or experience in health care with an understanding of palliative/terminal care.</li><li>Possesses strong leadership skills; enjoys working with people, assertive, mature, approachable and open-minded.</li><li>Demonstrates ability to supervise administrative personnel.</li><li>Demonstrates excellent written and verbal communication skills.</li><li>Background reflecting strong interpersonal skills including the ability to market, teach and relate tactfully with staff and members of the community/customers.</li><li>Computer skills and ability to use software systems.</li></ul>Greenwood House offers our employees a supportive, professional environment with exceptional benefits, such as:<ul><li>Full-time employee benefits include health/medical insurance with out-of-pocket costs covered up to $2,500 a year</li><li>Paid vacation and sick time; Unused sick time is paid at the end of the year or rolled over to the following year</li><li>Pension plan with company contributing an additional 2%</li><li>And much, much more!</li></ul>Greenwood House is a not-for-profit provider of wellness-focused senior lifestyles and health care services including skilled nursing care, rehabilitation services, assisted living, homecare services and hospice care. We welcome seniors and staff of all faiths as we continue to embrace and celebrate a rich history rooted in cherished Jewish traditions. Our positive reputation is based on our commitment to excellence today to join our compassionate organization.Job Type: Full-timePay: $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Educational Resources

We are seeking a detail-oriented and dependable Office Manager to join our team. This position offers flexible hours and is ideal for someone who excels at organization, multitasking, and keeping daily operations running smoothly. Responsibilities include managing office administration, coordinating schedules, assisting clients, and supporting overall office efficiency. Strong communication skills, attention to detail, and the ability to work independently are essential. Prior office management or administrative experience is preferred.Job Type: Part-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

1 Hotels

<div>
 
 We love this role at Starwood Hotels because it has so many different facets. There&rsquo;s abundant opportunity to be creative, warm, imaginative and further develop your leadership skills in our Front Office department.
 
 
 
 
 
 
 We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It&rsquo;s a role in which you&rsquo;ll be constantly interacting with guests, whether you&rsquo;re welcoming them from across an ocean or just around the corner. And you&rsquo;ll be teaching others to do the same, so leading by example is everything in this role
 
 
 
 
 
 .
 
 About you.
 
 <ul>
 <li>
 ..Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environmen
 </li>
 <li>
 t.A post-secondary diploma or degree would be a plu
 </li>
 <li>
 s.Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performanc
 </li>
 <li>
 e.Excels at communication, both verbal and writte
 </li>
 <li>
 n.Is able to accommodate a flexible schedule to include days, evenings, weekends and holida
 </li>
 </ul>
 
 
 
 ys
</div>

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