front office manager

Morgans Originals

<div><b>Company Description</b><p><b><br>
Portaluna, a Morgans Originals Hotel</b></p><p>
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment.</p><p>
This is an exciting new position within Ennismore&rsquo;s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><b><br>
Job Description</b><p><br>
The Front Office Manager is responsible for leading and managing all aspects of the Front Office operations, ensuring an exceptional guest experience while driving efficiency and operational excellence. This role is pivotal during pre-opening to establish service standards, systems, and team culture that reflect the brand&rsquo;s personality and promise.</p><p><b>
What you&rsquo;ll do&hellip;</b></p><p><b>
Pre-Opening Responsibilities</b></p><ul><li><p>
Lead the setup of Front Office operations, including recruitment, training, and implementation of SOPs and luxury service standards.</p></li><li><p>
Establish operational processes and tools to ensure a seamless guest journey from check-in to check-out.</p></li><li><p>
Collaborate with pre-opening teams across departments to align guest experience, reservations, and concierge operations.</p></li><li><p>
Train and mentor the Front Office team ahead of the launch to ensure readiness and confidence.</p></li><li><p>
Assist in designing reporting and operational dashboards to track KPIs from day one.</p></li></ul><p><b>
Operational Responsibilities</b></p><ul><li><p>
Oversee daily Front Office operations, including Guest Relations, Reception, Concierge, and Bell Services.</p></li><li><p>
Ensure service delivery consistently meets Morgans Originals&rsquo; brand standards and exceeds guest expectations.</p></li><li><p>
Monitor team performance, scheduling, and departmental budgets to optimize operational efficiency.</p></li><li><p>
Handle guest complaints and service recovery with professionalism and urgency.</p></li><li><p>
Collaborate with other departments to ensure smooth interdepartmental operations and elevate overall guest experience.</p></li></ul><p><b>
Team Leadership</b></p><ul><li><p>
Lead, mentor, and develop the Front Office team, promoting a culture of service excellence, accountability, and collaboration.</p></li><li><p>
Oversee recruitment, onboarding, performance reviews, and ongoing training for the department.</p></li><li><p>
Encourage creativity and initiative within the team, recognizing and rewarding outstanding contributions.</p></li></ul><p><b>
Brand &amp; Culture Contribution</b></p><ul><li><p>
Act as an ambassador for the hotel&rsquo;s brand values, ensuring every guest interaction reflects the personality and standards of Portaluna.</p></li><li><p>
Support cross-departmental initiatives to enhance the guest experience through operational insights.</p></li><li><p>
Promote sustainability and socially responsible practices in line with brand initiatives.</p></li><li><p>
Foster a collaborative, inclusive, and innovative culture within the Front Office team.</p></li></ul><b><br>
Qualifications</b><p><b><br>
What we&rsquo;re looking for&hellip;</b></p><ul><li><p>
Bachelor&rsquo;s degree in Hospitality, Hotel Management, or a related field.</p></li><li><p>
Minimum 5 years&rsquo; experience in Front Office management, preferably within a lifestyle or luxury hotel.</p></li><li><p>
Proven expertise in pre-opening hotel operations is highly desirable.</p></li><li><p>
Strong leadership, coaching, and people management skills.</p></li><li><p>
Excellent communication, interpersonal, and problem-solving abilities.</p></li><li><p>
Proficiency with hotel PMS systems (Opera, Protel, or equivalent) and MS Office suite.</p></li><li><p>
Fluency in English; additional languages are a plus.</p></li></ul><b><br>
Additional Information</b><p><b><br>
What&rsquo;s in it for you...</b></p><ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul></div>

Front Office Manager

Confidential Careers

<div>
 <p>
  This opportunity is with one of Dubai&rsquo;s most iconic five-star luxury properties, known for its exceptional service, refined guest experiences, and commitment to excellence. The hotel is part of a globally recognized hospitality group and consistently ranks among the top in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Note: Hotel name and brand details will be disclosed to shortlisted candidates only.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking a dynamic and experienced Front Office Manager to lead the guest-facing operations of a prestigious five-star luxury hotel in Dubai. The ideal candidate will bring a Forbes service mindset, proven leadership in high-volume environments (500+ keys), and a passion for delivering exceptional guest experiences. This role requires strategic oversight, operational excellence, and the ability to inspire and manage a large, multicultural team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Duties &amp; Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit
  </li>
  <li>
   Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards
  </li>
  <li>
   Lead, coach, and develop a large team across multiple shifts, fostering a culture of excellence and accountability
  </li>
  <li>
   Monitor guest feedback and implement service recovery strategies where needed
  </li>
  <li>
   Collaborate with other departments to ensure smooth guest journeys and operational synergy
  </li>
  <li>
   Manage departmental budgets, payroll, and forecasting in alignment with hotel financial goals
  </li>
  <li>
   Ensure compliance with brand standards, local regulations, and internal policies
  </li>
  <li>
   Drive upselling initiatives and optimize room revenue through strategic front office practices
  </li>
  <li>
   Lead daily briefings, performance reviews, and training programs to maintain high service standards
  </li>
 </ul>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years&rsquo; experience in a similar role within a luxury hotel environment
  </li>
  <li>
   Proven track record managing front office operations in hotels with 500+ keys
  </li>
  <li>
   Strong leadership and team management skills with experience handling large teams
  </li>
  <li>
   Forbes service background highly preferred
  </li>
  <li>
   Proficiency in Opera PMS and other front office systems
  </li>
  <li>
   Excellent communication, problem-solving, and guest engagement skills
  </li>
  <li>
   Ability to work under pressure and adapt to fast-paced environments
  </li>
  <li>
   Fluent in English; additional European languages are a plus
  </li>
 </ul>
 <p>
  <strong>
   Package &amp; Benefits
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Tax‑free basic salary
   </strong>
  </li>
  <li>
   <strong>
    One‑bedroom fully furnished apartment
   </strong>
   provided by the hotel
  </li>
  <li>
   <strong>
    Comprehensive medical insurance
   </strong>
  </li>
  <li>
   <strong>
    Annual air ticket allowance
   </strong>
  </li>
  <li>
   <strong>
    Meals, transportation, and utilities
   </strong>
   as per company policy
  </li>
  <li>
   <strong>
    Residence visa and work permit
   </strong>
   provided
  </li>
  <li>
   <strong>
    Exclusive hotel and group benefits
   </strong>
   including discounts and training programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Schedule
  </strong>
 </p>
 <p>
  This position follows a
  <strong>
   flexible operational schedule
  </strong>
  in line with luxury hospitality standards. It is
  <strong>
   not a fixed 9&ndash;6 role
  </strong>
  , and the Front Office Manager is expected to support the operation across varying shifts, including weekends, evenings, and peak business periods.
 </p>
 <p>
  Weekly off days will be
  <strong>
   flexible
  </strong>
  , provided as
  <strong>
   one day in the first week
  </strong>
  and
  <strong>
   two days in the following week
  </strong>
  , depending on business needs and operational requirements.
 </p>
 <p>
 </p>
</div>


LodgeWorks

<div><p>23-25/HR or BOE</p><p><b><br>
LodgeWorks is actively hiring for a Front Office Manager</b></p><p><b>
Who we are</b></p><p>
LodgeWorks is a privately held hotel development and management company. While our name isnt on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.</p><p>
Were thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe its because were grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe its because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.</p><p><b>
Job overview</b></p><p></p><p><br>
The Front Office Manager is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. In addition, this position assists the Assistant General Manager/Director of Guest Services in the training and supervising of employees. A Front Office Manager is responsible for the first impressions of our Guests and, therefore must perform the tasks below to the highest standards.</p><p><b>
Your day-to-day</b></p><ul><li>
Monitor staffing levels to ensure appropriate coverage for business demand.</li><li>
Set departmental objectives, work schedules, budgets, policies and procedures.</li><li>
Ensure that team members have current knowledge of hotel products, services, pricing and policies, as well as familiarity of the local area.</li><li>
Conduct monthly one-on-one meetings, as well as departmental meetings.</li><li>
Check all hotel guests in and out in a confident, professional and personalized manner.</li><li>
Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.</li><li>
Communicate effectively, both orally and in writing, to provide clear direction to staff.</li><li>
Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations.</li><li>
Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.</li><li>
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates; know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li><li>
Administer counseling and discipline to team members as necessary, and provide training and recognition to employees at all levels to maintain a team-oriented environment.</li><li>
Recruit, manage, train and develop the Front Office Team.</li><li>
Maintain good communication and working relationships with all departments.</li><li>
Meet or exceed budgeted profit goals and maintain labor efficiency ratios to ensure excellent guest service and cost-effectiveness.</li><li>
Comply with local and LodgeWorks hotel security, fire regulations and all health and safety policies.</li><li>
Understand and enforce all cash handling, check handling, tax exempt and credit policies.</li><li>
Maintain accuracy and thoroughness of various reporting requested on a daily, weekly and monthly basis.</li><li>
Engage with guests and follow up to ensure complete resolution; respond to guest feedback, looking at such as an opportunity to build guest satisfaction.</li><li>
Maintain a high level of confidentiality.</li><li>
Implement changes that could improve service and increase operational efficiency.</li><li>
Assist in any other task or duties as requested by management.</li></ul><p><b>
Who you are</b></p><ul><li>
A team player with a heart for hospitality.</li><li>
Entrepreneurial at heart and innovative in mind.</li><li>
A long-term thinker.</li><li>
Customer-focused, with guests, clients and employees at the forefront of your thinking.</li><li>
Nimble and able to adapt to change quickly.</li><li>
Committed to sharing and togetherness and value the family mindset of our organization.</li><li>
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.</li><li>
An excellent communicator.</li><li>
Naturally curious and value listening to solve problems.</li><li>
Comfortable following directions, guidelines and work objectives.</li><li>
Capable of exerting up to 40 pounds of force occasionally.</li><li>
Capable of standing for an entire or shift or for an extended amount of time.</li><li>
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.</li><li>
A plus: Practiced, with six months' related experience in hospitality or a service industry.</li><li>
A must: Eager to be part of a great work culture and team.</li></ul><p><b>
Benefits</b></p><p>
We are proud to offer competitive wages and the following benefits for full-time employees:</p><ul><li>
PTO</li><li>
Hotel and restaurant discounts available at select LodgeWorks properties</li><li>
Health, vision and dental benefits</li><li>
401(k) plans with matching contributions</li><li>
Paid holidays</li><li>
Short-term and long-term disability (company sponsored)</li><li>
Referral bonuses</li><li>
Flexible spending accounts</li></ul><p><i>
LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</i></p><br>
<p></p>
<br>
Brand: Hyatt Place
<br>
Address: 180 Kellogg Blvd East Saint Paul, MN - 55101
<br>
Property Description: Hyatt Place St. Paul
<br>
Property Number: 5574</div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26008172<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal Meridien Place Vendome Lusail, Building No. 153 Street No. 347, Lusail, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Guest Services Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

<div><b>Additional Information</b><br>
<b>Job Number</b>26013318<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>YOUR LEGACY STARTS WITH US</b></p>
<p>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.</p>
<p><b>FIND PURPOSE IN YOUR PASSION</b></p>
<p>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.</p>
<p>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:</p>
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div><p><b>OUR EXPECTATIONS FROM THE ROLE:</b><br>
<br>
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p>
<p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><br>
<p><br>
<b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div><p><i>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div><br>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div><br>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p>Description of Duties:</p><ul><li>Responsible for the smooth operation of the Front Office, the Concierge, and the health club.</li><li>Determines own schedule, sets objectives for the staff, and leads the team in an exemplary manner</li><li>Ensures that all the staff follows the personal hygiene, freshness, and well-groomed and always maintains cleanliness, especially by using deodorant and mouthwash at the beginning and during the duty.</li><li>Develops and implements realistic action plans aiming at introducing and/or improving services. Ensures proper functioning of the Front Office</li><li>Acts promptly and professionally on guest needs.</li><li>Enforces operational procedures related to front office operation.</li><li>Ensures the privacy of our guests.</li><li>Maintains an excellent reputation in the eyes of the guests and the staff.</li><li>Maintains the Maximum Operating Standards and the Rosewood Standards.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><br>
You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.</p><b><br>
Qualifications</b><ul><li><br>
College degree in hotel management or related field</li><li>Previous experience in a Front Office management role</li><li>Strong commercial/business acumen</li><li>Experience with Front Office Systems</li><li>Fluent in English both written and verbal</li></ul></div>

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