front office manager

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Experience of managing people and developing people</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Job Title: Area Front Office Manager &ndash; Multiple Properties
 
 
 Reports to: Area General Manager / Area Assistant General Manager
 
 
 FLSA: Exempt
 
 
 
 Position Summary
 
 
 
 The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments at multiple hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across both properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Front Office Operations:
 
 
 <ul>
 <li>
 Oversee and standardize front office procedures and guest service delivery across both hotels.
 </li>
 <li>
 Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy.
 </li>
 <li>
 Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting.
 </li>
 <li>
 Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise, train, and support supervisors, and front desk agents at both locations.
 </li>
 <li>
 Create and manage staffing schedules to ensure appropriate coverage and labor efficiency.
 </li>
 <li>
 Develop performance goals and conduct evaluations for team members.
 </li>
 <li>
 Foster a culture of service excellence, teamwork, and continuous improvement.
 
 
 </li>
 </ul>
 
 Guest Service &amp; Experience
 
 
 
 <ul>
 <li>
 Monitor guest satisfaction scores, reviews, and feedback across both properties.
 </li>
 <li>
 Proactively resolve guest issues and complaints, escalating when necessary.
 </li>
 <li>
 Implement service recovery strategies and ensure follow-up for VIPs and loyal guests.
 </li>
 <li>
 Champion loyalty program enrollment and guest engagement initiatives.
 
 
 </li>
 </ul>
 
 Revenue &amp; Financial Oversight
 
 
 
 <ul>
 <li>
 Ensure adherence to revenue management practices and upselling programs.
 </li>
 <li>
 Assist with budgeting, forecasting, and payroll control for the front office departments.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs), including average rate, occupancy, and upsell conversion.
 
 
 </li>
 </ul>
 
 Technology &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee front office systems (e.g., PMS, key systems, reporting tools) and ensure training and compliance.
 </li>
 <li>
 Ensure compliance with brand standards, safety policies, and security procedures.
 </li>
 <li>
 Coordinate night audit processes and reporting across both hotels.
 
 
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 
 
 <ul>
 <li>
 Participate in leadership meetings, presenting front office performance and initiatives.
 </li>
 <li>
 Coordinate shared resources, policies, and best practices between the two hotels.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role.
 </li>
 <li>
 Prior experience overseeing multi-property operations is highly desirable.
 </li>
 <li>
 Proficiency in property management systems (e.g., Mews, Opera, OnQ, or similar).
 </li>
 <li>
 Strong communication, leadership, and organizational skills.
 </li>
 <li>
 Availability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field preferred.
 </li>
 <li>
 Ability to stand or sit for extended periods.
 </li>
 <li>
 Ability to lift and carry items up to 25 pounds.
 </li>
 <li>
 Ability to handle repetitive tasks.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership &amp; People Development
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Operational Coordination
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Brand and Systems Compliance
 </li>
 </ul>
</div>

Area Front Office Manager

Marriott International

<div>The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>
 
<div>You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.
The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>

Assistant Front Office Manager

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Schulte Hospitality Group

<div><div>Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Acts as the &quot;Service Champion&quot; for the Front Office and creates a positive atmosphere for guest relations
Ensures recognition of employees is taking place across areas of responsibility.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Solicits employee feedback, utilizes an &quot;open door&quot; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures staff communicates effectively with the Housekeeping team.
Maintains productive relationship with Valet Parking provider.
Regularly reviews department budget to meet budgeted wages and general expenses.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve issues.
Acts as Manager on Duty as required.
Works nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
Minimum of High School education, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations
<ul><li>The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.</li></ul>
<ul><li>Schulte Hospitality Group is an Equal Opportunity Employer.</li></ul></div> 
 
Compensation: $52K-$60K</div>

six senses

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Focus on the rejuvenation of my department.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
 
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
 
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Understand and act on the property's policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Track future room availabilities on the basis of reservations.
 
Capable to determine room rates based on the selling tactics of the property.
 
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
 
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Prepare and submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Accor

<div><div>Company Description</div> 
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh&rsquo;s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. 
Drawing from Pittsburgh&rsquo;s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.<div> 
Job Description</div><ul><li> 
Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
</li><li>Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue</li><li>
Execute concepts of &ldquo;the perfect arrival&rdquo;, following all company standards and measurements</li><li>
Focus the department on guest service initiatives and drive guest satisfaction score results</li><li>
Ensure the ALL loyalty program is executed to the highest level</li><li>
Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings</li><li>
Monitor established standards and procedures set out by the hotel and the department and ensure compliance</li><li>
Ensure colleague performance management principles are followed</li><li>
Consistently offers professional, engaging and friendly service
</li><li>Other duties as assigned</li></ul><div> 
Qualifications</div> 
Your Experience and Skills Include:
<ul><li>Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property</li><li>
Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
</li><li>College Degree in Hospitality an asset</li><li>
Excellent leadership, written/verbal communication and interpersonal skills</li><li>
Strong organizational skills with multitasking prioritization</li><li>
Fanatical guest service orientation
</li><li>Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.</li><li>
Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.</li></ul><div> 
Additional Information</div> 
What is in it for you:<ul><li>
Competitive salary and flexible benefit plans</li><li>
Generous PTO allowances</li><li>
Employee rates at Accor properties in NCA region</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like WATCH</li></ul>
Our Commitment to Diversity &amp; Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.</div>

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