front office manager

YORK INTERNATIONAL HOTEL

We are seeking a highly skilled and professional Front Office Manager with proven experience in the UAE hospitality industry to join our esteemed 3-star hotel. The ideal candidate will possess strong leadership abilities, excellent communication skills, and comprehensive knowledge of IDS software to ensure seamless front office operations and exceptional guest service.Key Responsibilities<ul><li>Oversee and coordinate all front office functions to deliver a superior guest experience</li><li>Lead, train, and motivate front desk staff to maintain high standards of service</li><li>Manage reservations, check-in/check-out procedures, and billing processes with precision</li><li>Ensure compliance with hotel policies, procedures, and standards</li><li>Handle guest inquiries, complaints, and feedback professionally to ensure guest satisfaction</li><li>Monitor and optimize front office operations to improve efficiency and revenue</li><li>Maintain accurate records and reports related to front office activities</li></ul>Qualifications &amp; Experience<ul><li>Minimum of 3 years UAE hospitality industry experience in a similar managerial role</li><li>Demonstrated proficiency in IDS software or equivalent hotel management systems</li><li>Strong leadership, organizational, and problem-solving skills</li><li>Excellent interpersonal and communication skills</li><li>Ability to work efficiently under pressure and adapt to changing priorities</li><li>Immediate availability to join is highly desirable</li></ul>Application ProcessQualified candidates are encouraged to forward their detailed CV .Only shortlisted applicants will be contacted for further assessment.Join our team and contribute to delivering outstanding guest service in a dynamic hospitality environment. We look forward to your application.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Front Office Manager

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.<ul><li>
Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to optimize occupancy rates and revenue</li><li>
Ensure the highest standards of customer service and guest satisfaction</li><li>
Lead, train, and motivate the front office team to deliver exceptional performance</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Monitor and analyze key performance indicators and financial reports</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Ensure compliance with local hospitality regulations and safety standards</li><li>
Optimize front office operations through effective use of technology and systems</li><li>
Participate in budgeting, forecasting, and strategic planning for the department</li><li>
Foster a positive work environment that promotes teamwork and professional growth</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Minimum of 3 years of experience in managing front office operations in a hotel setting</li><li>
Fluency in English; proficiency in Arabic or other languages is a plus</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Exceptional customer service orientation with a focus on guest satisfaction</li><li>
Proficiency in hotel management software (e.g., OPERA)</li><li>
Solid understanding of revenue management principles</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent verbal and written communication abilities</li><li>
Proficiency in Microsoft Office Suite and other relevant computer applications</li><li>
In-depth knowledge of hotel operations and industry best practices</li><li>
Familiarity with UAE hospitality standards and local culture</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Demonstrated ability to thrive in a fast-paced, dynamic environment</li><li>
Strong commercial acumen and ability to drive business results</li></ul></div>

Rixos

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Organize the hotel&rsquo;s Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.</li><li>
Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.</li><li>
Ensure that the department&rsquo;s income and expenses are line with the budget.</li><li>
Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.</li><li>
Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.</li><li>
Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.</li><li>
Ensure that all guest and statistical records are kept in full.</li><li>
Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.</li><li>
Inform the other departments beforehand about the VIP rooms and monitor the actions taken.</li><li>
Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.</li><li>
Ensure that other similar comments received from guests are submitted to the senior management in writing.</li><li>
Share information with other departments about the guest potentials and profiles.</li><li>
Responsible for preparing the section related to the Front Office in the annual budget.</li><li>
Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.</li><li>
Attend other departmental meetings and trainings and the General Manager&rsquo;s meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.</li><li>
Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.</li><li>
Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.</li><li>
Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.</li><li>
Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.</li><li>
Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.</li><li>
Monitor the performance of subordinates and make assessments at the end of the season.</li><li>
Be open to problems and suggestions from employees and find solutions.</li><li>
Plan and implement activities and events aimed at working techniques and building team spirit.</li><li>
Prepare future staffing plans.</li><li>
Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</li><li>
Make every effort to ensure maximum occupancy at the facility.</li><li>
Research the market status in the area, gather data and submit it to the Assistant General Manager.</li><li>
Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.</li><li>
Establish good relationships with neighbouring hotels.</li><li>
Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.</li><li>
Take part in the Emergency Response Teams and manage and deploy his/her own team.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 

Qualifications 
<ul><li>
Education: 4-year bachelor's degree.</li><li>
Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li><li>
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.</li><li>
Courses and Training: Prior attendance in seminars and trainings in the related field.</li><li>
Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>
Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Assist the Front Office Manager in organization, implementation and planning matters in order to ensure that the department works flawlessly.</li><li>
In line with the hotel&rsquo;s policies and procedures, manage and audit the department, set targets, communicate these targets and ensure that employees adopt them.</li><li>
Enhance the image of Rixos Hotels and its standards and direct employees in this regard.</li><li>
Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</li><li>
Follow-up the notes written in the Logbook.</li><li>
Assist the Front Office Manager in ensuring coordination with other departments.</li><li>
Ensure that guest services and c/in and c/out procedures are carried out in accordance with Rixos Hotel&rsquo;s standards and hospitality image and instruct employees accordingly.</li><li>
In cases where the Front Manager is not present at the facility, ensure that external correspondence is carried out flawlessly and without delay.</li><li>
Ensure that all guest and statistical records are kept in full and submitted to the Front Office Manager on time.</li><li>
Assist the Front Office Manager in the actions to be taken in line with the suggestions, complaints and criticism in the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report.</li><li>
Control the daily reports.</li><li>
Monitor the proper use of the cash advance and Master Keys and inform the Front Office Manager.</li><li>
Attend to the integration of new employees in the team.</li><li>
Prepare and monitor the weekly schedules for employees.</li><li>
Follow-up the VIP reservations and closely follow-up any special requests.</li><li>
Check the order and accuracy of the folio to be entered into the city ledger.</li><li>
In the absence of the Front Office Manager, check that the Front Office applications comply with administrative rules and legislation. Ensure that official documents comply with applicable rules.</li><li>
Pay attention to the appearance and hygiene of subordinates.</li><li>
Organize activities and events aimed at working techniques and building team spirit and motivation as well as deliver professional trainings.</li><li>
Define general distribution of tasks in the Front Office Department.</li><li>
Attend the internal communication meetings of the Front Office Department. In the absence of the Front Office Manager, organize and hold internal communication meetings.</li><li>
Monitor the performance of Front Office employees and make assessments at the end of the season and submit comments to the Front Office Manager.</li><li>
Be open to problems and suggestions from employees and assist the Front Office Manager in handling these and finding solutions.</li><li>
Share notes about the training needs of employees with the Front Office Manager and assist in the planning and delivery of trainings.</li><li>
Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</li><li>
Monitor the daily occupancy rates and forecasts in order to contribute to maximizing the occupancy rate at the facility.</li><li>
Has knowledge of the region to assist in fully performing his/her job, knows the agencies and individuals that the hotel works with, deals closely with tour guides and continuously liaises with them.</li><li>
Work on the training of employees and, when necessary, take part in the training as a participant or trainer.</li><li>
Take part in the Emergency Response Teams.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 

Qualifications 
<ul><li>
Education: 4-year bachelor's degree</li><li>
Experience: At least 5 years of related work experience following theoretical education.</li><li>
Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</li><li>
Courses and Training: Prior attendance in seminars and trainings in the related.</li><li>
Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>
Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Marriott International

<div>Additional Information 
Job Number25157245 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE:
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul> 
</div>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

NMC Health plc

<div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH-Al Ain.
<div><ul><li>Manages all new avenues of service provision of the hospital.
</li></ul><ul><li>Monitoring all Front Office Executives in coordination with Front Office Supervisor.
</li></ul><ul><li>Manages and ensure proper functioning and continuous improvement in their services.
</li></ul><ul><li>Monitoring all information desk personnel.
</li></ul><ul><li>Take corrective action in situation requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision &ndash; making.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Maintain visibility with hospital staff through rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
</li></ul><ul><li>Supports continuous Quality improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensure that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfil such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire hospital.
</li></ul><ul><li>Serves on administrative and other hospital committees as requested. 
</li></ul></div></li></ul></div>OSH ROLES AND RESPONSIBLITIES :
GENERAL:
3.26 Responsible to be familiarize, comply and implement the OSHAD-SF&amp; NMCSH Al Ain Internal OSHMS policies and procedures/SOP&rsquo;s relevant to their department.
3.27 Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.
3.28 Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.
3.29 Staff are responsible to attend applicable department OSHMS training.
3.30 Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment&rsquo;s and its property.
3.31 Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.
3.32 Be familiar with emergency and evacuation procedure.
3.33 Not willfully or recklessly endanger anyone's health and safety;
3.34 Make proper use of all machinery, tools, substances, etc., safety systems and of all Personal Protective Equipment provided for use at work.
3.35 Participate in required OSH inspection, audit and OSH monitoring programs.
SPECIFIC:
3.36 Develop and implement appropriate OSH Management by ensuring OSH management systems are in place and operating effectively.
3.37 Ensure implementation of applicable DOH OSHMS internal/external OSHMS policies, standards and procedures/SOPs.
3.38 Designating an OSH facilitators who is responsible for coordinating all OSHMS activities within the department. OSH facilitators should be designated.
3.39 Provides a workplace safety induction to all staff in accordance with OSH training requirements.
3.40 Communicating and distributing OSH relevant information to department personnel in a timely manner after the information has been released by EHSMS Department and OSH Committee.
3.41 Ensure to allocate responsibility for OSH management and delegation of authorities
3.42 Ensure adequate resources and budget for OSH management
3.43 Ensure appropriate OSH supervision of employees.
3.44 Ensure appropriate hazards and incident investigation.
3.45 Regularly discuss OSH issues at meeting of departments, management
3.46 Ensure Implementation and monitor the effectiveness of the risk management program at NMCSH, Al Ain.
3.47 Ensure that NMCSH, Al Ain has effective systems for the provision of OSH information, training and supervision.
3.48 Ensure that NMCSH, Al Ain has appropriate emergency procedure are developed.
3.49 Ensure that annually OSH Competency Assessment is conducted for all departmental staff, by evaluating the skills of staff. An action plan and competency records shall be maintained by as per the ADM-EHS-P014-12 OSH competency procedure.
 KPI OWNER
<div><ul><li>Monitors the JAWDA KPIS.
<div><ul><li>Appoint the Quality collector.
</li></ul><ul><li>Ensures to comply with JAWDA regulations as their review &amp; updates.
</li></ul><ul><li>Provides continuous feedback to Management &amp; Quality Dept. to help them make decisions and continuously improve their JAWDA KPI reporting.
</li></ul><ul><li>Ensure to attendance and provide feedback to Management Review related to JAWDA indicators.
</li></ul><ul><li>Ensure that corrective &amp; preventive action plan completion within the specified timeframe.
</li></ul><ul><li>Review and submit the JAWDA indicators to Quality dept. within the timeframe.
</li></ul><ul><li>Ensure to communicate to quality dept. on any changes in source or requirements related to JAWDA indicates.
</li></ul><ul><li>Adhere to information systems policies and procedures as required by Health Care Organization.
</li></ul><ul><li>Ensure that documentation in the health record reflects accuracy, integrity and authenticity
</li></ul><ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li></ul><ul><li>Follow confidentiality and security measures to protect electronic health information.
</li></ul><ul><li>Maintain data integrity and validity within an information system.
</li></ul><ul><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li></ul><ul><li>Apply departmental and organizational data and information system security policies
</li></ul><ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li></ul><ul><li>Demonstrate proficiency in Windows operating environment.
</li></ul><ul><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette.
</li></ul></div></li></ul><ul><li>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:
Health Information Literacy and Skills:
Privacy, Confidentiality of Health Information:
Health Information/Data Technical Security:
Basic Computer Literacy Skills:</li></ul></div></div>
 <div><ul><li>Manages all aspects of individual and corporate customers of NMCSH-Al Ain.
</li><li>Manages all new avenues of service provision of the hospital.
</li><li>Monitors all Front Office Executives in coordination with the Front Office Supervisor.
</li><li>Manages and ensures proper functioning and continuous improvement in their services.
</li><li>Monitors all information desk personnel.
</li><li>Takes corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li><li>Intervenes and problem-solves for inter-/intra-departmental issues; facilitates interdepartmental communication, negotiation, and decision-making.
</li><li>Obtains adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li><li>Documents pertinent information, actions, and decisions and communicates to appropriate leadership.
</li><li>Communicates issues identified by front-line staff to the appropriate administrative team related to new administrative or departmental initiatives.
</li><li>Ensures that all reports and deliverables are submitted on due dates.
</li><li>Collaborates with clinical and support staff to foster the delivery of quality care.
</li><li>Maintains visibility with hospital staff through rounds.
</li><li>Assists in evaluating and reassigning staff during crisis situations.
</li><li>Provides on-site management of crisis situations to prevent or minimize disruption of services.
</li><li>Optimizes resources to maintain facility operations.
</li><li>Monitors emergency action procedures and coordinates activities related to patient/staff evacuation as needed.
</li><li>Supports continuous quality improvement; develops and promotes appropriate standards of care.
</li><li>Ensures compliance with the JCI &amp; ISO requirements.
</li><li>Provides direction for the hospital and ensures that corporate vision, mission, and objectives are fulfilled; inculcates and cultivates corporate values.
</li><li>Demonstrates the ability to see the big picture in terms of the strategic operational plan and to monitor and direct processes to fulfill such plans.
</li><li>Maintains confidentiality regarding patient information and administrative matters of a confidential nature.
</li><li>Develops and promotes a fair administrative environment that is unbiased and apolitical.
</li><li>Supports clinical, operational, and facility services throughout the entire hospital.
</li>Serves on administrative and other hospital committees as requested. 
<li>
</li></ul>OSH ROLES AND RESPONSIBLITIES : 
<ul><li>Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.
</li><li>Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.
</li><li>Staff are responsible to attend applicable department OSHMS training.
</li><li>Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment&rsquo;s and its property.
</li><li>Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.
</li><li>Be familiar with emergency and evacuation procedure.
</li><li>Not willfully or recklessly endanger anyone's health and safety;
</li><li>Make proper use of all machinery, tools, substances, etc., safety systems and of all Personal Protective Equipment provided for use at work.
</li><li>Participate in required OSH inspection, audit and OSH monitoring programs.
</li><li>Develop and implement appropriate OSH Management by ensuring OSH management systems are in place and operating effectively.
</li><li>Ensure implementation of applicable DOH OSHMS internal/external OSHMS policies, standards and procedures/SOPs.
</li><li>Designating an OSH facilitators who is responsible for coordinating all OSHMS activities within the department. OSH facilitators should be designated.
</li><li>Provides a workplace safety induction to all staff in accordance with OSH training requirements.
</li><li>Communicating and distributing OSH relevant information to department personnel in a timely manner after the information has been released by EHSMS Department and OSH Committee.
</li><li>Ensure to allocate responsibility for OSH management and delegation of authorities
</li><li>Ensure adequate resources and budget for OSH management
</li><li>Ensure appropriate OSH supervision of employees.
</li><li>Ensure appropriate hazards and incident investigation.
</li><li>Regularly discuss OSH issues at meeting of departments, management
</li><li>Ensure Implementation and monitor the effectiveness of the risk management program at NMCSH, Al Ain.
</li><li>Ensure that NMCSH, Al Ain has effective systems for the provision of OSH information, training and supervision.
</li><li>Ensure that NMCSH, Al Ain has appropriate emergency procedure are developed.
</li><li>Ensure that annually OSH Competency Assessment is conducted for all departmental staff, by evaluating the skills of staff. An action plan and competency records shall be maintained by as per the ADM-EHS-P014-12 OSH competency procedure.</li></ul></div>
 <div>Three years Bachelor&rsquo;s degree preferably in commerce or administration required.
An MBA in administration is preferable.
Two years or more in health management positions with demonstrated administrative skills.
Excellent command over oral and written English.
Must be well versed with Word and Excel.</div>

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