front office manager

AltaMed Health Services

<div>Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn&rsquo;t just welcomed &ndash; it&rsquo;s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don&rsquo;t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it&rsquo;s a calling that drives us forward every day.
Job Overview
The Front Office Operations Manager is responsible for managing the day-to-day operations of the Front Office team. The Manager works closely and in collaboration with the clinic RN Manager, in partnership with the Clinic Director, the Manager leads by example in meeting the expectations of our patients, internal and external customers, by ensuring the delivery of the highest quality patient experience. With large/multi-clinic oversight, the Manager measures the Front Office team's performance against quality, patient experience, and front office goals, identifying trends and implementing process improvements while maintaining consistent training for front office staff. Lastly, the Manager also maintains the provider templates of a large/multi-site clinic and works closely with Patient Access and Front Office Processing to ensure appropriate access for our patients and provides clinic leadership support in the absence of the Clinic Director.
Minimum Requirements
<ul><li>AA degree or currently enrolled in an undergraduate program that will result in a Bachelor&rsquo;s degree is required. Bachelor&rsquo;s degree preferred.
</li><li>A minimum of five years of supervisory/management experience in a customer-facing organization required; healthcare front and/or back office setting preferred.
</li><li>Experience in building effective teams through education, training, and employee career development.
</li><li>Bilingual English/Spanish/Mandarin/Cantonese, depending on location, preferred.
</li><li>A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
</li></ul>Compensation
$92,123.20 - $110,547.84 annually
Compensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits &amp; Career Development
<ul><li>Medical, Dental and Vision insurance
</li><li>403(b) Retirement savings plans with employer matching contributions
</li><li>Flexible Spending Accounts
</li><li>Commuter Flexible Spending
</li><li>Career Advancement &amp; Development opportunities
</li><li>Paid Time Off &amp; Holidays
</li><li>Paid CME Days
</li><li>Malpractice insurance and tail coverage
</li><li>Tuition Reimbursement Program
</li><li>Corporate Employee Discounts
</li><li>Employee Referral Bonus Program
</li><li>Pet Care Insurance
</li></ul>Job Advertisement &amp; Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.</div>

Front Office Manager

1 Hotels

<div>
 
 
 Lead the first impression. Shape every stay. 🌿
 
 
 
 
 
 
 We're looking for an inspiring
 
 Front Office Manager
 
 to join the team at
 
 1 Hotel Hanalei Bay
 
 , where luxury hospitality meets the breathtaking beauty of Kauaʻi's North Shore.
 
 
 
 
 
 As the leader of our Front Office team, you'll play a pivotal role in creating seamless, memorable guest experiences from arrival to departure. You'll inspire and develop a high-performing team while ensuring every interaction reflects the warmth, care, and thoughtful service that define our brand.
 
 
 
 
 
 At
 
 Starwood Hotels
 
 , we believe the world is beautiful, and we want to keep it that way. Our purpose is guided by sustainability, community, and creating extraordinary experiences for both our guests and our team members. If you're passionate about luxury hospitality, people leadership, and delivering exceptional service, we'd love to hear from you.
 
 
 
 
 
 
 What we're looking for:
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a Front Office leadership or supervisory role, ideally within a luxury or upper-upscale hotel.
 </li>
 <li>
 Strong operational knowledge of Front Office functions.
 </li>
 <li>
 A confident leader with a passion for developing teams and creating exceptional guest experiences.
 </li>
 <li>
 Excellent communication and relationship-building skills.
 </li>
 <li>
 Flexibility to work a rotating schedule, including evenings, weekends, and holidays.
 </li>
 </ul>
 
 
 
 
 
 Why 1 Hotel Hanalei Bay?
 
 
 
 Set against the spectacular backdrop of Kauaʻi, 1 Hotel Hanalei Bay blends sustainable luxury with world-class hospitality. Join a team that's passionate about nature, wellness, and creating unforgettable moments while growing your career with
 
 Starwood Hotels
 
 .
 
 
 
 
 
 
 Salary:
 
 
 USD $89,610 per annum + incentive bonus
 
 
 
 
 
 
 If you're ready to lead with purpose in one of the world's most incredible destinations, we'd love to hear from you.
 
 
 
 
 
 
 Apply today via the link below.
 
 🌺
 
</div>

Titan Hotel Group

Front Office ManagerOur hotel has an immediate need for a qualified candidate for the position of Front Office Manager.Front Office Manager operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions. Hours are both AM &amp; PM. Must be available 7 days a week.Duties and Responsibilities:<ul><li>Principles behind hiring, explaining expectations, holding them accountable by follow-up and taking disciplinary actions, as necessary.</li><li>Employee hiring/selection criteria: Select prospective associates for their positive attitude and train them for technical skills.</li><li>Do behavioral interview as part of hiring. Find out what they have done in the past and how they handled certain situations.</li><li>Review Reporting relationship.</li><li>Review Position description in all operating departments to include Front Desk, Housekeeping, Maintenance &amp; Sales &amp; Marketing.</li><li>Review Sales &amp; Marketing plan</li><li>Revenue Plan</li><li>NOI plan</li><li>Loss Prevention and facilities management review.</li><li>Fire alarm, sprinkler testing, smoke detector testing.</li><li>Emergency procedure for power outage, bomb alert, etc.</li><li>Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however are not limited to the following:</li><li>Interior and exterior doors, handles, door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.</li><li>All public restrooms.</li><li>Front Desk counter tops, credit card machines and other surface areas.</li><li>Elevator cabs, inside and out, including buttons on landing areas.</li><li>Business Center computer, keyboard, mouse, printer, desks, and counter tops.</li><li>Fitness Room equipment, towel hamper, and any additional surface areas.</li><li>Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.</li><li>Perform other duties and functions, as required.</li></ul>Position Experience and Requirements:<ul><li>High School diploma and some college preferred.</li><li>One-year hotel supervisory experience required.</li><li>Valid Driver&rsquo;s License.</li><li>Work schedule may vary based on business needs including working on holidays and weekends.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.</li><li>Marriott experience, a plus.</li></ul>Job Type: Full-timePay: From $19.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hospitality management: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Commute:<ul><li>York, PA 17402 (Required)</li></ul>Work Location: In person

HEI Hotels & Resorts

<div>About Us
Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities&mdash;allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you&rsquo;ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we&rsquo;re committed to supporting you every step of the way, both professionally and personally.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $24.00 - $24.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Essential Duties and Responsibilities<ul><li>
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
</li><li>Implement company and franchise programs.
</li><li>Prepare forecasts and reports and assist in the development of the Rooms Division budget.
</li><li>Monitor and maintain the front office systems and equipment to ensure their optimum performance.
</li><li>Track guest satisfaction surveys and maximize usage of the guest response tracking system.
</li><li>Provide training for entry level associates and supervisors.
</li><li>Develop and implement controls for expense management.
</li><li>Utilize labor management tools to schedule and control labor costs.
</li><li>Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
</li><li>Communicate both verbally and in writing to provide clear direction to staff.
</li><li>Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
</li><li>Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
</li><li>Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.</li><li>
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
</li><li>Maintain all front desk related equipment and a par stock of supplies.
</li><li>Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
</li><li>Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
</li><li>Comply with attendance rules and be available to work on a regular basis.
</li><li>Perform any other job-related duties as assigned.
</li></ul>Qualifications and Skills
Education and Experience:<ul><li>
Minimum 1 year of front desk experience.</li><li>
High School diploma or equivalent required.</li><li>
Hotel experience preferred.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Proficient with PMS system and computer literacy a must.</li><li>
Advanced knowledge of brand&rsquo;s reward program.</li><li>
Able to handle cash and credit transactions.</li><li>
Maintain a professional appearance and manner at all times.</li><li>
Must possess thorough knowledge of all front office operations and individual job requirements.</li><li>
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li><li>
Able to manage multiple tasks at all times and have excellent organizational skills.</li><li>
General knowledge of local area attractions and transportation.</li><li>
Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.</li><li>
Able to observe and detect signs of emergency situations.</li><li>
Able to establish and maintain effective working relationships with associates and customers.</li><li>
Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Assistant Front Office Manager

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Job Description Summary
 
 
The Night Manager sets the tone for Sonesta&rsquo;s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.
 
 
The Night Manager assists with managing the daily operations of the Front Office Team, the Night Audit Team and the operations of the hotel in the evening. The role&rsquo;s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.
Job Description
<div>Job Description
</div><div><div><div><div><div><div><div><div><div><ul><li>Work Environment
</li><li>The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.
Physical Demands
<ul><li>The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
</li><li>The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
</li><li>The person in this role will be frequently standing and moving about the hotel.
</li></ul></li></ul>Expected Hours of Work
<ul><li>Must be flexible to work variable days of the week to include weekends and holidays.
</li><li>Must be flexible to work variable shifts (days, nights, overnights).
</li><li>Ten to twelve hour shifts sometimes required.
</li></ul>Education and Experience
<ul><li>High school graduate, some college or equivalent.
</li><li>A 4-year college degree and at least 1 year of related experience preferred.
</li><li>Supervisory experience required.
</li><li>2 years&rsquo; experience as a Front Desk Manager preferred.
</li><li>Experience in a hotel or a hospitality-related field preferred.
</li></ul>Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
<ul><li>Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
</li><li>Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
</li><li>Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
</li><li>Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
</li><li>Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
</li><li>Ensure all Sonesta safety and sanitation standards are adhered to.
</li><li>Respond to guest complaints and ensure proper follow-up is completed.
</li><li>Serve as &ldquo;Manager on Duty&rdquo; as required and respond to emergency situations as needed.
</li><li>Maintain high standards of personal appearance and grooming.
</li></ul>Strategy and Planning:
<ul><li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
</li><li>Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
</li><li>Coordinate projects that require floor condensing and room inventory changes.
</li></ul>Financial Management:
<ul><li>Achieve budgeted revenues, control labor costs &amp; expenses, maximize profitability.
</li><li>Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
</li><li>Maintain procedures for security of monies, credit and financial transactions, and guest security.
</li><li>Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
</li></ul>Managing your Team:
<ul><li>Attract, hire, and motivate your team.
</li><li>Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.
</li><li>Conduct pre-shift meetings with staff and review all information pertinent to the day&rsquo;s business.
</li><li>Monitor, measure, and recognize performance of employees, including promotion recommendations.
</li><li>Coach team by providing specific feedback to improve knowledge, skills and performance.
</li><li>Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
</li></ul>Leading with Passion:
<ul><li>Utilize and collaborate with resources across different departments and corporate office.
</li><li>Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
</li><li>Focus on the mission and well-being of the departments, hotel and company.
</li><li>Lead by example and operate with integrity and respect.
</li><li>Inspire your team to embrace and demonstrate Sonesta&rsquo;s core values and guest service standards.
</li></ul>Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
<ul><li>Excellent verbal and written communication skills.
</li><li>Excellent interpersonal and customer service skills.
</li><li>Excellent organizational skills and attention to detail.
</li><li>Track record of delivering exceptional guest and client experience.
</li><li>Strong analytical and problem-solving skills.
</li><li>Strong supervisory and leadership skills.
</li><li>Extensive knowledge of hotel and hospitality industry.
</li><li>Proficient with Microsoft Word, Excel and PowerPoint.
</li></ul>Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance
</li><li>Health Savings Account with Company Match
</li><li>401(k) Retirement Plan with Company Match
</li><li>Paid Vacation and Sick Days
</li><li>Sonesta Hotel Discounts
</li><li>Educational Assistance
</li><li>Paid Parental Leave
</li><li>Company Paid Life Insurance
</li><li>Company Paid Short Term and Long Term Disability Insurance
</li><li>Various Employee Perks and Discounts.
</li></ul>Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characterisic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
</div></div></div></div></div></div></div></div></div>Additional Job Information/Anticipated
Pay Range
$68,000.00-$70.000.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Office Night Manager

Marriott International

<div>Additional Information 
Job Number26089974 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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