front office manager

Rescom Financial Services

Front Office Manager Location: Pittsburgh, Pennsylvania, United States Employment Type: Full-time Salary: $95,000 - $175,000 USD per annum Job Overview Rescom Financial Services is a leading mortgage professional services firm, built on years of experience, a strong reputation, and a relentless focus on client success. We pride ourselves on our professionalism, upbeat attitude, and our commitment to going the extra mile for every client. We are currently seeking a highly professional and experienced Front Office Manager to lead our front-of-house operations. The ideal candidate will be the cornerstone of our client experience, ensuring that every interaction reflects the high standards and people-centric values of our business. As the first point of contact, you will play a pivotal role in upholding our reputation and ensuring seamless day-to-day operations. Responsibilities * Lead, manage, and mentor the front office team, fostering a positive and professional work environment. * Oversee all front desk operations, including client reception, correspondence, and scheduling, ensuring exceptional service delivery. * Act as the first point of contact for clients, handling enquiries with professionalism and efficiency both in person and over the phone. * Maintain the presentation of the reception area and office, ensuring it is always welcoming and professional. * Develop, implement, and refine front office policies and procedures to improve efficiency and the client experience. * Coordinate with mortgage professionals and other departments to ensure smooth communication and operational flow. * Manage office supplies, inventory, and administrative budgets for the front office. * Address and resolve any client issues or complaints promptly and effectively, ensuring a positive outcome. Qualifications * Proven experience in a Front Office Manager, Office Manager, or senior administrative role, preferably within the financial services or a similar professional services industry. * Exceptional leadership and team management skills, with the ability to motivate and develop staff. * Outstanding interpersonal and communication abilities, with a polished and professional demeanour. * Excellent organisational, multitasking, and problem-solving skills. * A strong, client-focused mindset with a dedication to delivering a paramount client experience. * Proficiency in Microsoft Office Suite and other standard office management software. * A proactive and relentless attitude in the pursuit of excellence and achieving goals. What We Offer * A competitive annual salary ranging from $95,000 to $175,000 USD. * The opportunity to work in a dynamic and supportive team environment. * Significant opportunities for professional development and career progression within a reputable company. * A key role in a company that values its people and their contribution to its success.

Front Office Manager

Marriott International

<div>Description: 
Le M&eacute;ridien Indianapolis is seeking a passionate, service-driven Front Office Manager to lead our Front Office team while providing exceptional guest experiences. This is a hands-on leadership position requiring a leader who enjoys working alongside their team, coaching in the moment, and leading by example.
The ideal candidate is energetic, detail-oriented, thrives in a fast-paced luxury hotel environment, and is comfortable spending a significant portion of their time working Front Desk shifts while overseeing daily operations.<h2 class="jobSectionHeader">
Essential Responsibilities</h2><ul><li>
Lead, coach, and develop Front Desk and Guest Services associates to deliver exceptional hospitality.</li><li>
Work scheduled Front Desk shifts as needed, including evenings, weekends, and holidays.</li><li>
Ensure all guest arrivals, departures, and service recovery situations are handled professionally and efficiently.</li><li>
Drive Marriott Bonvoy enrollment goals by coaching associates on enrollment techniques and personally leading enrollment efforts.</li><li>
Monitor guest satisfaction scores and implement strategies to continuously improve the guest experience.</li><li>
Manage daily operations, including scheduling, payroll, cash handling, and departmental productivity.</li><li>
Ensure compliance with Marriott brand standards, company policies, and operational procedures.</li><li>
Resolve guest concerns promptly while empowering associates to create memorable and personalized guest experiences.</li><li>
Conduct ongoing training, coaching, and performance feedback to build a high-performing team.</li><li>
Partner with Housekeeping, Engineering, and Food &amp; Beverage departments to ensure seamless hotel operations.</li><li>
Assist with hiring, onboarding, coaching, and performance management of Front Office associates.</li><li>
Maintain a visible presence in the lobby and serve as the operational leader during assigned shifts.</li><li>
Develop creative guest engagement initiatives that enhance the overall guest experience and foster loyalty.</li><li>
Create fun, engaging, and results-driven incentive programs that motivate associates, build morale, and encourage healthy competition while achieving departmental goals.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Previous Front Office leadership experience in a hotel environment preferred.</li><li>
Marriott experience is a plus.</li><li>
Excellent verbal and written communication skills with the ability to effectively communicate with guests, associates, and leadership.</li><li>
Self-motivated with the ability to take initiative, identify opportunities for improvement, and solve problems proactively.</li><li>
Creative mindset with a passion for delivering memorable guest experiences and inspiring associates.</li><li>
Proven ability to motivate, coach, and develop a high-performing team while fostering a positive and engaging work environment.</li><li>
Comfortable working regular Front Desk shifts and leading by example.</li><li>
Proven ability to achieve performance goals, including Marriott Bonvoy enrollment targets and guest satisfaction metrics.</li><li>
Strong organizational, leadership, and conflict resolution skills.</li><li>
Flexible schedule, including nights, weekends, and holidays.</li><li>
Experience with hotel property management systems; Lightspeed experience is a plus.</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2>
We're looking for a leader who thrives on the hotel floor&mdash;not behind a desk. Someone who enjoys interacting with guests, coaching associates in real time, recognizing team accomplishments, and finding creative ways to elevate both the guest and associate experience. The ideal candidate is an excellent communicator, takes initiative without being asked, embraces new ideas, and inspires their team through recognition, accountability, and engaging incentive programs. This individual will lead by example while driving Marriott Bonvoy enrollments, guest satisfaction, and a culture of hospitality excellence.
Requirements: 
<ul><li>
Minimum of 2 years of hotel Front Office supervisory or management experience required; Marriott experience preferred.</li><li>
Previous experience working at the Front Desk with a strong understanding of Front Office operations.</li><li>
Must be willing and able to work regular Front Desk shifts, including evenings, weekends, and holidays, as business demands.</li><li>
Proven ability to lead, coach, and motivate a team while fostering a positive, engaging, and accountable work environment.</li><li>
Demonstrated success in driving Marriott Bonvoy enrollments or other guest loyalty programs through coaching and personal performance.</li><li>
Excellent verbal and written communication skills with the ability to build relationships with guests, associates, and leadership.</li><li>
Self-motivated with the ability to take initiative, make sound decisions, and adapt quickly in a fast-paced environment.</li><li>
Creative thinker with a passion for delivering memorable guest experiences and implementing innovative ideas to enhance service.</li><li>
Experience creating associate recognition programs, contests, and incentives that improve morale and drive performance.</li><li>
Strong organizational, time management, and multitasking skills with exceptional attention to detail.</li><li>
Ability to resolve guest concerns professionally while maintaining a calm, service-focused approach.</li><li>
Working knowledge of hotel property management systems; Lightspeed PMS experience is preferred.</li><li>
Proficient in Microsoft Office, including Outlook, Word, and Excel.</li><li>
Ability to stand and walk for extended periods and perform the physical requirements of a Front Office leadership role.</li><li>
Must be dependable, professional in appearance, and committed to delivering exceptional hospitality in accordance with Marriott brand standards.</li></ul></div>

Recess Hotels

<div>
 
 
 Recess is where the everyday takes a break.
 
 
 
 
 Opening in Fall 2026,
 
 
 Recess Hotel &amp; Club
 
 
 is bringing a new kind of hospitality to the heart of Savannah. Housed within the historic Manger Building, Recess blends a 221-room lifestyle hotel with a members club, rooftop pool, French brasserie, wellness club, coworking spaces, and lively social venues&mdash;all designed around one simple idea: life is better when there's room to play.
 
 
 Recess is the newest project from
 
 
 Left Lane
 
 
 , the team behind Hotel Bardo Savannah. In just one year, Bardo has earned
 
 
 Cond&eacute; Nast Traveler's inaugural Triple Crown distinction
 
 
 &mdash;recognizing hotels that have achieved the publication's Hot List, Gold List, and Readers' Choice Awards&mdash;along with the inaugural Michelin Key designation and recognition from Travel + Leisure as one of the Best New Hotels of the Year. It's this same commitment to thoughtful hospitality and unforgettable experiences that we're bringing to Recess.
 
 
 We're building more than a hotel. We're building a team of people who believe great hospitality is thoughtful, personal, and a little unexpected. Whether you're welcoming guests, creating memorable meals, keeping the operation running seamlessly, or leading a team, every role helps shape the Recess experience from day one.
 
 
 If you're curious, collaborative, and excited by the opportunity to build something from the ground up, we'd love to meet you.
 
 
 
 
 Find and seek. Stay here, play here. Welcome to Recess.
 
 
 
 
 
 About The Role
 
 
 
 
 
 Recess Hotel &amp; Club
 
 
 is seeking an
 
 
 Assistant Front Office Manage
 
 
 r to support the daily operations of the Front Office and Guest Services teams. This individual will help lead the arrival and departure experience, ensuring every guest receives warm, personalized, and anticipatory service throughout their stay.
 
 
 The Assistant Front Office Manager serves as a visible leader on the property, supporting team development, operational excellence, and guest satisfaction. Working closely with the Director of Front Office, this role helps cultivate a positive team culture while maintaining the highest standards of hospitality and service. The ideal candidate is passionate about luxury hospitality, enjoys building relationships with guests and team members alike, and thrives in a fast-paced environment.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Support the daily operations of the Front Desk and Guest Services teams
 </li>
 <li>
 Lead by example to ensure quality, consistency, and personalization throughout the guest experience
 </li>
 <li>
 Assist with coaching, training, and developing front office team members
 </li>
 <li>
 Foster a positive, engaging, and collaborative work environment
 </li>
 <li>
 Communicate effectively with leaders and team members across all hotel departments
 </li>
 <li>
 Resolve guest requests, concerns, and service recovery situations with professionalism and empathy
 </li>
 <li>
 Monitor front office performance and support revenue optimization initiatives
 </li>
 <li>
 Assist with scheduling, payroll review, and operational reporting as needed
 </li>
 <li>
 Ensure compliance with hotel policies, safety standards, and emergency procedures
 </li>
 <li>
 Maintain a visible presence in guest-facing areas and act as a resource for both guests and team members
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for hospitality and delivering exceptional guest experiences
 </li>
 <li>
 Previous leadership experience in Front Office, Guest Services, or hotel operations required
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving skills
 </li>
 <li>
 Ability to lead and motivate a team in a fast-paced luxury hospitality environment
 </li>
 <li>
 Professional presentation and grooming standards
 </li>
 <li>
 Experience with hotel property management systems and front office operations
 </li>
 <li>
 Ability to remain calm and effective while managing multiple priorities
 </li>
 <li>
 Flexible schedule, including evenings, weekends, and holidays as business needs require
 </li>
 <li>
 Strong attention to detail and commitment to operational excellence
 </li>
 <li>
 Ability to prepare and communicate daily operational updates in a timely manner
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Ability to stand and walk for extended periods.
 </li>
 <li>
 Ability to lift and carry up to 50 pounds.
 </li>
 <li>
 Ability to bend, reach, stoop, and move banquet equipment as needed.
 </li>
 <li>
 Ability to work evenings, weekends, holidays, and flexible schedules based on business demands.
 
 
 </li>
 </ul>
 
 
 Why Recess?
 
 
 
 
 
 
 Build something from the beginning.
 
 
 
 
 <ul>
 <li>
 Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.
 
 
 </li>
 </ul>
 
 
 Take care of yourself.
 
 
 
 
 <ul>
 <li>
 Medical, dental, vision, and wellness benefits for eligible full-time team members
 </li>
 <li>
 Company-matched 401(k) with fast vesting
 </li>
 <li>
 Up to 20 days of paid time off, paid holidays, and a paid birthday
 </li>
 <li>
 Complimentary daily team member meal
 
 
 </li>
 </ul>
 
 Experience The Brand.
 
 
 
 <ul>
 <li>
 Complimentary two-night stay at Hotel Recess &amp; Club Savannah
 </li>
 <li>
 Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana
 </li>
 <li>
 Complimentary fitness classes
 
 
 </li>
 </ul>
 
 
 Travel farther.
 
 
 
 
 <ul>
 <li>
 Employee rates at select Leading Hotels of the World properties
 </li>
 <li>
 Discounts at Highgate hotels worldwide
 
 
 </li>
 </ul>
 
 
 Grow with Left Lane.
 
 
 
 
 <ul>
 <li>
 Referral incentives and guest recognition programs
 </li>
 <li>
 Career development opportunities across a growing hospitality portfolio
 </li>
 <li>
 The opportunity to help shape one of hospitality's most exciting lifestyle brands
 </li>
 </ul>
</div>

Assistant Front Office Manager

Queen Anne Orhtodontics

Boutique Orthodontic office in Queen Anne looking for an experienced Ortho front office manager. This position is part-time with some flexiblity of days, however Wednesdays are required. Patient schedules vary between 8-5:30.The position would be a hybrid a remote front office position. In-office days will be 2-3 days per week (some days are not full days with patients) and remote access additionally required for out of office days to check emails and respond in a timely manner. Total hours ranging from 15-25/weekRole Requirements and ResponsibilitiesWe're looking for a skilled professional who can contribute to our team's success. The ideal candidate will have strong technical abilities, excellent patient communication skills, and the capacity to work independently while supporting team objectives. Prefer at least 1 year of Ortho or Dental Scheduling and competency financial proposals and contracts; insurance verification and submissions; and billing.Willingness to help and learn clinic jobs is also required and would include i-Tero scanning and photos along with general equipment and instrument sterilization.Daily Duties include, but not limited to:Verifying the daily schedule is correct; pulling charts; answering phones; replying to emails; prompt and accurate email correspondence; up to date insurance submissions and follow-up on payments; proper cleanliness of whole office and reception area; seating patients and getting them ready for the doctor and help in nightly clean-up.Pay:$21-$26/hr DOEPay: $21.00 - $26.00 per hourWork Location: In person

P/T Ortho Front Office

IHG Hotels & Resorts

<div>
 
 People
 
 
 
 <ul>
 <li>
 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
 </li>
 <li>
 Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases
 </li>
 <li>
 Assure that Hotel entrance and Public Area are to be kept clean at all times
 </li>
 <li>
 Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times
 </li>
 <li>
 Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations
 </li>
 <li>
 Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook
 </li>
 <li>
 Encourage guest to post their reviews on Trip-Advisor and Facebook
 </li>
 <li>
 Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards
 </li>
 <li>
 Upsell late Check-Out
 </li>
 <li>
 Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards
 </li>
 <li>
 Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy
 </li>
 <li>
 Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)
 </li>
 <li>
 Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name
 </li>
 <li>
 Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place
 </li>
 <li>
 Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
 </li>
 <li>
 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 </li>
 <li>
 Provides functional assistance and direction to all departments.
 </li>
 <li>
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 </li>
 <li>
 Supervises and directs Reception and Reservations personnel.
 </li>
 <li>
 Supports and assists Front Office personnel and all departments at peak periods.
 </li>
 <li>
 Ensures VIPs and priority club guests receive special attention
 </li>
 <li>
 Inspects front of house and back of house regularly for cleanliness.
 </li>
 <li>
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 </li>
 <li>
 Provides input for Front Office meetings.
 </li>
 <li>
 Promotes inter-hotel sales and in-house facilities.
 </li>
 <li>
 Checks billing instructions and monitors guest credit
 </li>
 <li>
 Analyses and approves discounts and rebates.
 </li>
 <li>
 Analyses the rate variance report to ensure rooms revenue control
 </li>
 <li>
 Takes action with the Property Management Systems (PMS) in emergency situation.
 </li>
 <li>
 Ensures front line staffs comply with FIT Marketing techniques and maximize sales.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
 </li>
 <li>
 Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty
 
 
 </li>
 </ul>
 
 Accountability
 
 
 
 <ul>
 <li>
 This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
 
 
 </li>
 </ul>
 
 Financial Management
 
 
 
 <ul>
 <li>
 Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Experience Manager - CP

Doubletree By Hilton Suites Anaheim

MUST HAVE HILTON EXPERIENCE ...Overview: We are seeking an experienced and organized Front Desk Manager to oversee the front office operations of our organization. This role requires a detail-oriented individual with excellent customer service skills and the ability to work in a fast-paced environment. The ideal candidate will be responsible for managing the day-to-day activities of the front desk, ensuring a welcoming atmosphere for all visitors, and providing administrative support to the office team.Duties:- Manage the front desk operations, including answering phone calls, greeting visitors, and responding to inquiries in a professional manner. - Coordinate and maintain the office calendar, scheduling appointments, meetings, and events. - Provide exceptional customer support, ensuring all visitors have a positive experience. - Maintain accurate records, including visitor logs, and manage office supplies and inventory. - Assist with office administration, including data entry, filing, and proofreading documents. - Manage and coordinate the work of other front desk staff members, providing guidance and support as needed. - Handle confidential and sensitive information with discretion. - Perform other duties as required to ensure the smooth operation of the front desk.- Assist on guest service recoveries- Assist with charge backs .Qualifications: - High school diploma or equivalent required; degree in a related field preferred. - Proven experience as a Front Desk Manager. - Excellent customer service and communication skills. - Computer literacy and proficiency with office software and computer applications. - Ability to work in a fast-paced environment and multitask effectively. - Bilingual or multilingual skills are an asset. - Strong organizational and problem-solving skills. - Ability to maintain confidentiality and handle sensitive information. - Type 35+ words per minute with high accuracy. - Experience in office management and calendar management. - Strong proofreading skills to ensure accuracy in documents and records.-Proficiency in PEP, Excel Word, R&amp;IJob Type: Full-timePay: $73,000.00 - $75,000.00 per yearExperience:<ul><li>Hotel management: 3 years (Required)</li><li>Hotel experience: 3 years (Required)</li></ul>Work Location: In person

Front Desk Manager

Ignite Hotels

<div>Front Office Manager
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Office Manager leads the front desk team and oversees daily guest service operations. This role ensures strong service recovery, compliance with brand standards, and smooth front office operations.
Essential Functions<ul><li>
Lead daily front desk operations, including guest arrivals, departures, and service recovery.</li><li>
Train, coach, and develop front office team members to deliver excellent guest service.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Create and manage front desk schedules to meet business needs and labor targets.</li><li>
Monitor guest satisfaction scores and support action plans to improve performance.</li><li>
Handle escalated guest concerns professionally and ensure timely resolution.</li><li>
Ensure compliance with hotel policies, procedures, and safety standards.</li><li>
Partner with housekeeping, maintenance, and sales to support seamless guest experiences.</li><li>
Maintain accurate cash handling, night audit support, and front office reporting.</li><li>
Conduct regular inspections of the lobby, front desk, and public areas for cleanliness and appearance.</li><li>
Support promotions, local marketing efforts, and guest loyalty initiatives.</li><li>
Perform other duties as assigned to support front office operations.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times. 
Qualifications
Experience<ul><li>
Minimum 2&ndash;3 years of hotel front desk or guest services experience; supervisory experience preferred.</li><li>
Experience with PMS systems (Opera, Hotel Key, Choice Advantage, or similar) preferred.</li></ul>
Education<ul><li>
High school diploma or GED required; hospitality or business coursework preferred.</li></ul>
Skills &amp; Abilities<ul><li>
Strong leadership, coaching, and team engagement skills.</li><li>
Excellent guest recovery and conflict-resolution abilities.</li><li>
Strong organizational skills with the ability to multitask in a fast-paced environment.</li><li>
Proficient in Microsoft Office and electronic scheduling/email systems.</li><li>
Professional communication skills and positive, service-focused attitude.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods, walk the property, and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: General Manager and/or other designated Company leadership
Employment &amp; Equal Opportunity
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Manager

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6259 front office manager jobs Near Me

Front Office Manager

Front Office Manager

Assistant Front Office Manager

P/T Ortho Front Office

Guest Experience Manager - CP

Front Desk Manager

Guest Service Manager