Front Office Manager

Now Hiring: Front Office Manager | The Riverside Hotel

The Riverside Hotel is currently seeking an experienced and motivated Front Office Manager to lead our Front Desk team. This is a key leadership role responsible for delivering an exceptional guest experience from check-in to check-out, ensuring a warm welcome and lasting impression for every guest.

Position Overview:

As Front Office Manager, you will oversee all day-to-day operations of the Front Desk team and Night Audit teams. You’ll play a pivotal role in maintaining guest satisfaction, managing departmental performance, and supporting the hotel’s operational and financial goals.

Key Responsibilities:

• Lead, train, and develop Front Office staff, including Front Desk Agents, Night Auditors and Reservationists.
• Drive a culture of exceptional guest service through hands-on leadership and consistent training initiatives.
• Respond promptly and effectively to guest concerns, ensuring swift resolution and satisfaction.
• Manage daily scheduling and staffing for all Front Office roles.
• Monitor and uphold all hotel policies, procedures, and brand standards.
• Oversee daily Front Office operations, ensuring smooth workflow and guest satisfaction.
• Prepare accurate revenue and inventory forecasts; assist in departmental budgeting.
• Coordinate effectively with other department leaders to ensure seamless operations.
• Maintain and manage the Property Management System, including group blocks and inventory control.
• Administer and track employee incentive programs.
• Participate in the hotel’s Manager on Duty (MOD) program.

Qualifications:

• Minimum 3 years of supervisory experience with a team of 5 or more direct reports.
• Prior hotel management experience is required.
• College degree preferred but not required.
• Proven ability to lead by example and inspire high performance in others.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Tech-savvy with strong computer skills and experience using PMS systems. (Opera/Microsoft: Experience preferred)
• Reliable transportation and a valid driver’s license.

Additional Requirements:

• Professional demeanor and a high level of integrity.
• Flexible availability, including nights, weekends, and holidays.
• Ability to work independently and make sound business decisions.
• Effective conflict resolution and guest recovery skills.
• Physically able to sit, stand, and walk for extended periods.

If you're passionate about hospitality, love leading a team, and thrive in a fast-paced environment, we invite you to apply and become part of The Riverside Hotel's leadership team.
EOE/AA/M/F/D/V

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person