Front Office Manager

EWAA Hotels Group is seeking an experienced and service-oriented Front Office Manager to lead our Front Office operations and ensure an exceptional guest experience across our properties.

Key Responsibilities:

• Manage all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services.
• Ensure the highest standards of guest satisfaction and service excellence.
• Lead, train, coach, and motivate the Front Office team.
• Monitor daily operations, occupancy levels, and room availability to maximize revenue opportunities.
• Handle guest concerns professionally and ensure timely resolution.
• Coordinate closely with Housekeeping, Reservations, Sales, and other departments to maintain seamless operations.
• Prepare operational reports, analyze performance, and implement continuous improvement initiatives.
• Ensure compliance with company policies, brand standards, and health & safety regulations.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of Front Office experience, including at least 2 years as a Front Office Manager in a 4-star or 5-star hotel.
• Previous experience working within a hotel group or multi-property environment is highly preferred.
• Strong leadership, communication, and problem-solving skills.
• Excellent knowledge of hotel operations and guest service standards.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent in English; Arabic is an advantage.
• Ability to work under pressure and lead high-performing teams.

Location: Riyadh, Saudi Arabia

Pay: ﷼3,000.00 - ﷼4,000.00 per month

Application Question(s):

• What is the expected salary?
• Do you have experience in the hotel industry?
• What is your Nationality?
• What is your current salary?
• What is the notice period for joining us?
• This job requires experience certificates. Do you have experience certificates?

Experience:

• Front Office Manager: 4 years (Required)

Work Location: In person