Front Office Manager/ CRM

We are seeking a polite, well-organized, and customer-focused Front Office Executive cum CRM to manage front desk operations, coordinate patient flow, and maintain strong patient relationships for our newly emerging Aesthetic Clinic HATHIRA Wellness Clinic. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to handle administrative tasks efficiently while ensuring a high-quality patient experience.

We are currently looking for 2 positions:

CRM Staff (preferably female)

Clinic Manager (preferably male)

Key Responsibilities: Front Office & Reception Duties

• Greet and welcome patients with a friendly, professional attitude.
• Manage patient check-in and check-out processes.
• Handle incoming calls, appointment scheduling, and follow-ups.
• Maintain the reception area, ensuring cleanliness and organization.
• Assist patients with registration, forms, billing queries, and general information.
• Coordinate with doctors, nurses, and other staff for smooth patient flow.

Customer Relationship Management (CRM)

• Maintain accurate patient records in CRM or clinic software.
• Handle patient enquiries, service explanations, and treatment follow-ups.
• Maintain strong patient relations to ensure customer satisfaction and retention.
• Follow up with leads, enquiries, and missed appointments.
• Manage feedback collection and address concerns professionally.
• Support marketing and patient engagement activities (SMS, WhatsApp, calls).

Administrative Support

• Manage daily reports, appointment logs, and billing entries.
• Coordinate with vendors, courier services, and support staff if required.
• Assist in basic inventory management for front office supplies.
• Maintain confidentiality of patient information at all times.

Skills & Qualifications:

• Bachelor’s degree / Diploma in any field.
• Prior experience in clinic, hospital, salon, or hospitality preferred.
• Strong communication skills (English + local language).
• Good computer skills (MS Office, CRM/Clinic software).
• Pleasant personality, patience, and customer-oriented approach.
• Multitasking and ability to work under pressure.

Benefits:

• Proper increment in salary according to time and performance.
• Competitive salary + incentives.
• Training provided.
• Employee discounts on clinic services.
• Growth opportunities within the clinic.

Interested candidates kindly send their CV or our contact details is provided in Hathira wellness official website.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person