Front Office Manager – Private Residential Apartment

We are seeking an experienced and professional Front Office Manager to oversee front desk operations in a high-end private residential apartment in Dubai. This role requires strong leadership skills, discretion, and a high level of service standards suitable for VIP residents.

Key Responsibilities:

• Manage and supervise front office / reception team
• Ensure smooth daily front desk operations
• Handle resident relations and VIP guest concerns professionally
• Oversee bookings, access control, and front office procedures
• Coordinate with security, housekeeping, maintenance, and spa teams
• Maintain accurate records, reports, and front office documentation
• Implement and uphold service standards and SOPs
• Train, schedule, and evaluate front office staff
• Ensure confidentiality and professionalism at all times

Requirements:

• Proven experience as a Front Office Manager or Senior Front Desk Supervisor
• Background in luxury residential, hotel, or hospitality environment
• Strong leadership, communication, and problem-solving skills
• Excellent English communication skills (additional languages are an advantage)
• Professional appearance and customer-focused mindset
• Ability to handle VIP residents with discretion
• Knowledge of booking systems and basic reporting tools
• Experience working in Dubai is an advantage

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Manager: 2 years (Preferred)