Front Office / Medical Assistant

Radiation Oncology facility seeking a Front Office Receptionist / Medical Assistant for our free-standing cancer treatment center. Position is full-time with benefits. We are seeking someone who is caring, detail-oriented, a team player, has excellent communication and computer skills.

SUMMARY:
The Front Office Receptionist / Medical Assistant works under the direct supervision of the physician, office manager, and practice manager, and in cooperation with other office staff in assisting with safe and effective patient care. Responsible for retrieving, routing, and assisting with provider messages in regard to patient telephone calls, messages, and call backs; and prescription refills as directed by the physician and/or provider.

Essential Duties and Responsibilities

• Communicates with patients, face-to-face or by telephone.
• Answers the telephone and forwards any calls to appropriate individuals.
• Schedules and processes referrals.
• Communicates with patients, insurance carriers and other outside entities in a professional manner. Identifies solutions and responds professionally to patient concerns, i.e., pleasant tone of voice, courteous language, etc. Uses appropriate grammar and demonstrates tact and diplomacy in patient interactions, by phone and in person.
• Diffuses negative situations with patients and maintains a pleasant and professional tone during stressful circumstances and heavy workload.
• Communicates with staff members in a professional, pleasant manner; Shares information relevant to work, no gossiping or disparaging remarks, accepts work without complaint or provides reasons why assignment is unmanageable, asks and answers questions related to improving department performance.
• Acknowledges all patients, team members, physicians and the public with positive, friendly eye contact and greets everyone by name in a warm and kind manner. Uses positive body language.
• Maintains an organized, clean, and presentable office work area.
• Maintains privacy and confidentiality.
• Follows company policies and procedures.
• Reports to work on time and as scheduled.
• Completes work within designated time.
• Adheres to dress code, including name badge. Maintains a neat and clean appearance.
• Assists with training of new personnel, as needed.
• Utilizes company resources responsibly, avoiding waste.

The ideal candidate will have the following background and experience:

• High School Diploma or GED; some post-secondary preferred.
• Excellent verbal and communication skills needed.
• Understanding of medical terminology

This full-time position offers competitive compensation and an excellent benefits package that includes medical, dental, and vision insurance. Paid vacation, sick, and personal time, paid holidays and 401k, as well as STD/LTD Insurance and life Insurance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person