Front office medical assistant/ Receptionist

Job Description:
We are seeking a reliable, organized, and compassionate Front Office Staff member to join our nephrology practice. This role is essential in ensuring smooth daily operations and providing excellent care and support to our patients.

Responsibilities:

• Answer and manage incoming phone calls in a professional and timely manner
• Schedule and confirm patient appointments
• Handle incoming and outgoing faxes
• Process prior authorizations, referrals, and medical records requests
• Assist patients with insurance-related questions
• Maintain accurate and organized patient information
• Ensure all patient messages and communications are handled promptly
• Review documentation for accuracy, ensuring compliance with HIPAA regulations and proper coding using CPT, ICD-9/10 codes for billing and care plans
• Maintain organized filing of medical records, ensure confidentiality, and support health information management efforts

Requirements:

• Previous experience working in a medical office (required)
• Strong organizational, multitasking skills and attention to detail for filing, record keeping, administrative support tasks.
• Able to manage medical records requests/ Faxes/ obtaining labs, placing orders and prior authorizations.
• Proficiency in medical billing, coding (ICD-10/ICD-9/CPT), insurance verification, and documentation review processes
• Familiarity with HIPAA compliance standards to ensure patient confidentiality at all times
• Ability to handle multi-line phone systems efficiently while maintaining professionalism and courtesy
• Excellent customer service and communication skills
• Compassionate and patient-focused attitude
• Proficiency with computers, electronic medical records (EMR), and office equipment (phones, fax machines, etc.)

Preferred Qualifications:

• Experience in a specialty practice (nephrology experience is a plus)
• Familiarity with insurance verification and authorization processes

Why Join Us:

• Supportive team environment
• Opportunity to make a meaningful impact in patient care
• Stable and professional workplace

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)

Work Location: In person