Front Office Receptionist

Job Summary
We are a well-respected pediatric office in Henderson seeking a dedicated and friendly professional to join our team as a Front Office Receptionist. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced medical environment.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression.
• Manage multi-line phone systems, handling incoming calls with professionalism and courtesy.
• Schedule patient appointments efficiently using EHR system-Eclinical Works.
• Verify patient insurance information and perform insurance verification as needed.
• Maintain accurate medical records and documentation review in compliance with HIPAA regulations.
• Handle patient inquiries regarding care plans, medical terminology, and office procedures.
• Support the administrative team with clerical tasks such as filing, typing, and data entry.
• Collaborate with healthcare providers to ensure seamless patient service and care coordination.
• Maintain a clean and organized front desk area.

Skills

• Proficiency in EMR systems (eClinicalWorks) is preferred.
• Strong understanding of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and Medicare processes.
• Experience in medical billing, collections, and documentation review is essential.
• Bilingual abilities are a plus for effective communication with diverse patient populations.
• Previous clinic or hospital experience is highly desirable.
• Excellent customer service skills with a focus on patient satisfaction.
• Strong computer skills including Microsoft Office proficiency and experience with multi-line phone systems.
• Ability to manage time effectively in a busy office environment while maintaining attention to detail.
• Familiarity with health information management practices is beneficial. Join our team as a Front Desk Receptionist where your contributions will make a significant impact on our patients' experiences!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Experience with eclinical works?

Experience:

• Medical receptionist: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Henderson, NV 89052 (Required)

Work Location: In person