Front Office Receptionist / Treatment Coordinator

Company: Make a Smile

Locations: Folsom, El Dorado Hills, Auburn, Rocklin, Elk Grove, Arden, Lincoln, Citrus Heights, Granite Bay, Greater Sacramento Area (In-Person Roles)

Are you a "People Person" with a passion for making others smile? Make a Smile is a premier, fast-paced dental group that has been a staple of the Sacramento community for over 20 years. We are currently expanding our "Front of House" teams! Whether you are an expert at navigating complex insurance plans or a friendly communicator looking to start a career in a dental call center, we want to meet you.

Open Career Paths:

1. Treatment Coordinator (TC)

• The Role: You are the bridge between clinical recommendations and the patient’s final smile! You’ll handle treatment planning, discuss finances comfortably, and use your sales skills to help patients say "Yes" to their health.
• Requirements: 2+ years of Treatment Coordinating experience required. Strong knowledge of PPO/HMO insurance and a "closer" mindset.

2. Front Office Receptionist (FO)

• The Role: The face of our practice! You’ll manage busy appointment schedules, handle insurance claims, and ensure the office runs like a well-oiled machine. This is a leadership-track role for those who understand the inner workings of a thriving practice.
• Requirements: Friendly personality and a reliable schedule. Willing to train motivated individuals looking for a career change, though dental/medical office experience is a plus!

3. Dental Call Center Agent (CC)

• The Role: Join our high-energy, central hub! You’ll handle a high volume of inbound calls, assist with eligibility verification, and solve problems for our loyal customers.
• Requirements: Superb telephone etiquette and problem-solving skills. Bilingual is a huge plus! We provide paid training for those with a pro-active, goal-oriented attitude.

What Makes Our Team Different?

• Culture First: We believe in a work environment where you can thrive. We use state-of-the-art technology to make your job easier so you can focus on the patient.
• Career Growth: We don't just offer jobs; we offer careers. Many of our team members have been with us for years, moving from entry-level roles into leadership.
• Stability: With over 25+ offices, we offer the security of a large company with the "family feel" of a local practice.

Availability & Location

• Schedule: Generally Monday–Friday (8:00 am – 6:00 pm) with rotating or occasional Saturdays.
• Flexibility: Some roles (FO & TC) require commuting between our beautiful Greater Sacramento offices. Call Center positions are in-person at our central hub.
• Full-Time: Full-time is preferred (40 hours)

Benefits That Make You Smile

• Competitive Compensation & Paid Training
• Full Medical, Dental, and Vision Insurance
• Retirement Plan
• Life Insurance
• Paid Time Off (PTO) and Room for Growth

Ready to start your journey with a team that values your personal growth?

Pay: $18.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person