Front Office Representative I

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

JOB SUMMARY

The Front Office Representative I role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an entry level role designed for individuals beginning their career in healthcare administration. This role is responsible for greeting patients, managing check ins and check outs, answering phones and providing excellent customer service. Join us and be part of a rapidly growing team that's truly making a difference!

ROLE AND RESPONSIBILITIES:

Greet patients warmly and professionally and and consistently create a positive patient experience
Phreesia registration
Accurately check patients in and out using the electronic health record (EHR) system
Collect and verify insurance information and patient demographics
Collect co-pays and balances at the time of service
Answer incoming calls and direct messages appropriately
Schedule appointments and follow-up visits according to protocol
Coordinate rescheduling, cancellations, and no show follow-ups
Verify insurance eligibility and benefits in advance
Maintain cleanliness and organization of the front office
Provide general administrative support to the office team
Adhere to patient privacy and HIPAA regulations

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Excellent communication and organizational skills
Basic computer proficiency

PREFERRED EXPERIENCE:

1+ years of related experience in a customer-facing or administrative role
Athena EMR experience

COMPETITIVE BENEFIT PACKAGE:

Compensation commensurate with experience
Medical, Dental, Vision Insurance
Short/Long term disability Insurance
401K with employer match
Health Savings Account options
Paid Holidays and PTO
Referral Programs

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.

Pay: $18.14 - $19.14 per hour