Front Office Shift Leader

Description: The Front Office Shift Leader will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service. This role includes supervising front office staff, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a commitment to delivering outstanding customer service.

Responsibilities:

• Supervise and support front office staff during assigned shifts.
• Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
• Address and resolve guest complaints and issues promptly.
• Coordinate with housekeeping and maintenance departments to address guest needs.
• Monitor and maintain the cleanliness and appearance of the front desk area.
• Train and mentor new front office employees.
• Manage room reservations and handle overbooking situations.
• Ensure compliance with hotel policies and procedures.
• Prepare shift reports and communicate effectively with other shift leaders and management.

Assist in budgeting and financial planning for the front office department.