Front Office Shift Leader

Job Summary:
We are looking for an experienced and confident Reception Shift Leader to oversee front desk operations during assigned shifts and ensure excellent guest service. The ideal candidate will support the Front Office Manager, supervise reception staff, and maintain high service standards.

Key Responsibilities:

• Lead and supervise reception team during assigned shifts
• Ensure smooth check-in and check-out operations
• Handle guest complaints and special requests professionally
• Support and guide Guest Service Agents on duty
• Ensure front desk procedures and standards are followed
• Coordinate with housekeeping and other departments
• Prepare shift handovers and basic reports.
• Requirements:
• Previous experience in hotel reception / front office required
• Experience in a Shift Leader or Senior Receptionist role preferred
• Good command of English
• Russian language is an advantage (not mandatory)
• Strong leadership and problem-solving skills
• Ability to work rotating shifts, weekends, and holidays

Job Type: Full-time