Front Office Specialist/PT Tech [Waipahu/Kapolei and Honolulu Location]

Job Title: Front Office Specialist/PT Tech for Waipahu/Kapolei and Honolulu Location

Compensation: Negotiable, based on experience & assigned responsibilities

Employment type: Full-time or Part-time

Privately owned outpatient rehabilitation facility with multiple locations looking to complement our team. Our team is dedicated, optimistic, and fun to work with! A like-minded individual is a must for our Ohana. Our primary focus is unsurpassed patient care and outstanding customer service.

*Opportunity for Hybrid Front Office Role which may combine front office administrative responsibilities with hands-on support as a Physical Therapy Aide/Technician in a fast-paced outpatient rehabilitation setting. PT Aide/Technician duties and responsibilities will be based on the candidate’s background, experience, and overall fit for the position.

Main Job Tasks and Responsibilities: Front Office / Scheduling Duties

• Answer phone calls and emails in a friendly and timely manner
• Schedule and confirm patient appointments and resolve scheduling conflicts as they occur
• New patient registration (verifying and inputting patient demographics into EMR)
• General administrative and clerical support
• Coordinate with doctors’ offices and insurance companies for referrals, authorizations, and medical records
• Collect co-pays and maintain accurate patient records
• Assist with maintaining smooth daily clinic operations and exceptional customer service

Additional PT Aide / Technician Duties for Hybrid Position

• Assist physical therapists with preparing treatment areas and equipment
• Clean and sanitize treatment tables, gym equipment, and common areas according to facility protocols
• Assist with patient flow to ensure efficient treatment sessions under the supervision of Licensed Physical Therapist.
• Monitor and restock clinic supplies as needed
• Provide friendly, professional support to patients throughout their therapy experience

Required Skills/Experience:

• High level of organization and attention to detail
• Highly motivated individual with strong patient service skills
• Excellent communication skills, both written and verbal
• Must be a team player with a positive attitude
• Ability to work in a fast-paced environment and maintain poise under pressure
• Ability to multitask between front office and clinical support duties
• Ability to operate a computer, basic office equipment, and programs such as EMR systems, Microsoft Word, Excel, and PDF editing software

Minimum Qualifications:

• High school diploma or equivalent
• Prior office, customer service, medical office, or PT aide/tech experience preferred
• Knowledge of referral/authorization processes with various insurances preferred
• Knowledge of medical terminology such as ICD-10 and CPT codes is an advantage
• Ability to perform light physical tasks including standing, walking, lifting, and assisting with clinic setup/cleanup

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation, and holiday pay (for full-time employees).

Positions are available for FULL-TIME or PART-TIME.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Waipahu, HI 96797 (Required)

Ability to Relocate:

• Waipahu, HI 96797: Relocate before starting work (Required)

Work Location: In person