Front Office Staff/medical Receptionist

Front Office Staff – Naturopathic Family Practice (Growth Opportunity)

Are you a warm, organized, and detail-oriented professional who loves helping people feel welcome and cared for? Our busy, multi-provider naturopathic family practice is looking for a Front Office Staff member to join our team!

About Us
Our mission is to provide excellent, high-quality healthcare in a warm and personal environment. We pride ourselves on building meaningful relationships with our patients and supporting whole-person wellness. Our clinic offers a close-knit, friendly, and rewarding work environment where team members are valued and supported.

Position Overview
As the first point of contact for our clinic, you’ll play a vital role in creating a positive patient experience. This position offers room for growth and development within the practice for the right candidate, including opportunities to take on additional responsibilities and special projects.

Key Responsibilities

• Greet patients with warmth and professionalism
• Manage scheduling, phone calls, and patient communications
• Maintain accurate patient records and data entry in the EMR
• Review patient data for accuracy and completeness
• Coordinate front office workflow to support providers and patients
• Work closely with physicians to communicate with patients regarding care, scheduling, and follow-up
• Collaborate with our insurance biller on patient accounts and insurance-related needs
• Order medical and office supplies
• Assist the Clinic Director with special projects and administrative initiatives
• Open and close clinic, including daily operational tasks
• Assist with general administrative duties and clinic organization

What We’re Looking For

• Excellent verbal and written communication skills
• Ability to create a safe, pleasant, and effective environment for a diverse patient population
• Strong interpersonal skills and professionalism
• Excellent organizational abilities and attention to detail
• Strong computer and technical skills (EHR systems, scheduling software, general office technology)
• Strong problem-solving skills and ability to think proactively
• Excellent work ethic and reliability
• Ability to multitask in a fast-paced environment
• A positive, team-oriented mindset
• Interest in holistic/naturopathic medicine (preferred but not required)
• Previous front office or healthcare experience is a plus

What We Offer

• A close-knit, friendly, and supportive team environment
• Opportunity for growth and expanded responsibilities
• Meaningful work helping patients on their health journeys
• Competitive pay based on experience
• Paid sick leave

If you’re passionate about helping others and want to grow with a practice that values both patients and team members, we’d love to hear from you!

To Apply:
Please send your resume and a brief cover letter to drknickrehm@bnfm.com explaining why you’d be a great fit.

Pay: $20.00 - $25.00 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person