Front Office Supervisor

• Ensure a warm and professional welcome for all guests upon arrival.
• Handle guest requests, inquiries, and complaints promptly and effectively, ensuring high levels of guest satisfaction.
• Monitor guest feedback and work with the team to improve service standards.
• Supervise and support front desk agents, bell staff, and concierge team in their daily duties.
• Provide ongoing training, coaching, and performance feedback to team members.
• Schedule shifts and manage staff coverage to ensure smooth front office operations at all times.
• Oversee check-in/check-out procedures and ensure accuracy in billing and reservation records.
• Ensure compliance with standard operating procedures (SOPs) for all front office activities.
• Verify proper handling of room assignments, keys, and guest confidentiality in accordance with hotel policies.
• Assist the Front Office Manager with daily reports, shift audits, and night audit reviews.
• Maintain proper inventory of supplies and coordinate with other departments as needed.
• Ensure proper cash handling and banking procedures are followed.
• Act as a liaison between guests and other departments (Housekeeping, Maintenance, F&B) to resolve issues efficiently.
• Communicate effectively with management and other departments regarding guest needs, VIP arrivals, and operational concerns.
• Respond quickly to emergency situations (e.g., fire, security threats) following hotel procedures.
• Ensure front office staff is trained in emergency response and safety procedures.
• Promote hotel services and amenities to guests, encouraging room upgrades and additional services where appropriate.
• Support the revenue management strategies by maximizing room occupancy and average daily rates.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month