FRONT OFFICE SUPERVISOR

Front Office Supervisor

Tunamaya Beach & Spa Resort - Tioman Island

31 December 2024

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Contacting housekeeping or maintenance when guest report a problem
• Ensure registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Service Assistant or the guests
• Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information
• Referring guest’s comments and complaints to the appropriate superior
• Responsible for keeping up to date with information on activities and programs and other general information
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation
• Keeps abreast of all modifications to accounting policies and procedures
• To discuss all matters that needed to follow up with the next shift
• Develop and maintain positive working relationships with others
• Maintains and be guided of hotel policy
• Administer and manage cash handling responsibilities
  
  

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