Front Office Supervisor

Job Overview
We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily front office operations, manage guest services, and uphold the highest standards of hospitality. Your leadership will set the tone for a welcoming environment, ensuring smooth check-ins, efficient communication, and outstanding customer service. If you thrive in a fast-paced setting and possess a passion for hospitality management, this opportunity is perfect for you to make a positive impact on our guests and team alike.

Responsibilities

• Supervise front desk operations, including guest check-in/check-out procedures and reservation management
• Lead and motivate front office staff to deliver outstanding guest services with enthusiasm and professionalism
• Handle guest inquiries, complaints, and special requests promptly to ensure satisfaction
• Oversee night audit processes, reconciling accounts and preparing reports to maintain financial accuracy
• Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously
• Maintain a welcoming atmosphere by ensuring the front desk area is organized, professional, and inviting
• Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly
• Support training initiatives for new team members in hotel management procedures and customer service standards

Requirements

• Proven experience in hospitality management or hotel operations, particularly at the front desk or guest services role
• Strong knowledge of hotel management systems and night audit procedures
• Excellent customer service skills with a friendly, approachable demeanor
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
• Exceptional communication skills with proficiency in phone etiquette and multi-line phone systems
• Ability to manage multiple priorities efficiently in a dynamic environment
• Previous experience working in a resort or hotel setting is preferred
• Demonstrated leadership skills with the ability to supervise and motivate a team effectively

Join us as a Front Office Supervisor to lead with energy, elevate guest experiences, and foster a vibrant hospitality environment. Your dedication will help create memorable stays for our guests while advancing your career in hotel management!

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person