Front Services (Bell, Valet & Shuttle) Attendant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Front Services Attendant plays a crucial role in providing an outstanding experience to our guests by delivering exceptional service in valet, bell, and transportation duties. This position requires a highly motivated and energetic individual who excels in multitasking and possesses strong communication skills. The ideal candidate will ensure that guest expectations are exceeded from the moment they arrive until their departure.

Work performed indoors and outdoors, Employee may be exposed to fumes, odors, and hot and cold temperatures. An employee will be required to stand and run for long periods of time on cement floors and occasionally walk or run on uneven surfaces. An employee may be exposed to secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

JOB DUTIES:

• Valet Services:
  • Greet guests upon arrival with a warm, welcoming smile and offer assistance with valet parking, setting a positive tone for their stay.
  • Provide timely and courteous car valet services to guests upon arrival and departure.
  • Ensure the secure handling and storage of vehicles.
  • Maintain a prompt, efficient, and accurate retrieval system for guest vehicles.
• Bell Services:
  • Greet guests warmly and assist with luggage, including delivery to and retrieval from guest rooms.
  • Offer orientation information about the resort, amenities, and services available in the hotel.
  • Assist with dry cleaning requests, group room drops, and deliveries promptly, ensuring to follow all procedures.
  • Respond to guest inquiries and requests promptly, ensuring guest satisfaction.
• Transportation Duties:
  • Coordinate and provide transportation services for guests as required, which may include shuttle services to local destinations, golf cart shuttling, or arranging for other transportation modes.
  • Ensure the vehicle’s cleanliness and maintenance, reporting any issues or concerns to management immediately.
  • Conduct regular inspections on company vehicles before and after runs.
• General Duties:
  • Maintain a thorough knowledge of hotel services, room locations, amenities, outlet hours of operations, and surrounding areas.
  • Handle guest belongings with utmost care and security.
  • Collaborate with the front office and other hotel departments to ensure a seamless guest experience.
  • Follow all hotel safety and security policies and procedures.
  • Participate in training and development sessions to improve job performance.
  • Perform other duties as assigned.

What are we looking for?

MINIMUM REQUIREMENTS:

Required:

• Must be 21 years old.
• Motor Vehicle Record check required and Valid Driver's license in possession always, while on-duty.
• Previous experience in a similar role in the hospitality industry preferred.
• Physical ability to lift and carry heavy items and stand for extended periods.
• Must be able to drive automatic, standard vehicles, and electric vehicles.
• Experience with Forbes Star, AAA, and Four Diamond standard a plus.

OTHER MINIMUM REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work varied shifts, including weekends and holidays.
• Ability to work in all weather conditions.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Ability to function well under pressure, manage multiple priorities, and meet established waiting times.
• Must possess mature personal discretion and sound judgment.
• Professional appearance and demeanor.
• Have high sense of integrity and accountability.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.