FRONTDESK CLERK

Job Overview
We are seeking a dynamic and welcoming Front Desk Clerk to join our vibrant hospitality team! In this role, you will be the first point of contact for our guests, creating a positive and memorable experience from the moment they arrive. Your energetic approach to guest services, combined with your hospitality expertise, will help ensure smooth check-ins, efficient communication, and exceptional customer satisfaction. If you thrive in a fast-paced environment and enjoy engaging with diverse guests, this is the perfect opportunity to showcase your hospitality management skills and make a lasting impression.

Responsibilities

• Greet guests warmly upon arrival and provide a friendly, professional check-in experience
• capable of doing 3 different shifts as scheduled (7am-3pm,3pm-11pm,11pm-7am)
• capable of doing mostly night shift (11pm - 7am)
• Manage multi-line phone systems with excellent phone etiquette, handling inquiries and reservations efficiently
• Assist guests with check-outs, billing questions, and special requests to ensure their stay is enjoyable
• Maintain accurate guest records and manage reservation systems with attention to detail
• Support night audit procedures by reconciling accounts and preparing reports during overnight shifts
• Respond promptly to guest concerns or issues, providing effective solutions and escalating when necessary
• Coordinate with housekeeping and maintenance teams to address guest needs and ensure room readiness

Requirements

• Proven experience in hotel management or front desk operations within a hospitality environment
• Strong customer service skills with the ability to handle guest relations professionally and courteously
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Knowledge of hotel management software and multi-line phone systems is preferred
• Familiarity with hospitality standards such as guest services, resort operations, and night audit procedures
• Excellent communication skills, both verbal and written, with a focus on clear and positive interactions
• Ability to remain energetic, organized, and proactive in a fast-paced setting while maintaining professionalism

Join us as a Front Desk Clerk where your enthusiasm for hospitality will shine! Help create memorable experiences for our guests while developing your career in a lively, supportive environment dedicated to excellence in guest services.

Pay: $11.00 - $12.00 per hour

Work Location: In person