FS - Sr. Install Service Manager

FlexSteel (www.flexsteelpipe.com) is an innovation-driven flexible pipe technology company. The Company comprises a hard-working and dedicated team united by a commitment to Safety, Quality, Human Development, Delivery, Innovation, Productivity, and excellence in all we do. The culture of FlexSteel can be described as energetic and passionate, which is felt daily throughout the Company.

FlexSteel embodies teamwork with a focus on hiring top talent and developing employees.

SUMMARY

• The Sr. Installation Services Manager is responsible for managing FlexSteel’s field installation personnel and for ensuring the successful field installation of FlexSteel products. This role will ensure that field installations are done safely, meet quality standards and meet or exceed customer satisfaction levels while delivering installations profitability targets. Managing the day-to-day installations with field Supervisors, installation technicians, contractors and customers to execute to standards and handle any installations related issues that may arise.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must use initiative and judgment arranging job details to achieve predetermined objectives. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Champion “safety first” culture and drive discipline and accountability across field personnel and certified contractor technicians to ensure safe and high quality field installations.
• Oversees multiple regions/branches or larger, more strategic accounts; responsible for overall field operations performance.
• Owns budgets, headcount planning, and higher-level operational decisions; may set or refine service processes and is accountable for regional P&L or significant cost and revenue targets.
• Leads other managers or supervisors, drives cross-functional initiatives (with Sales, Operations, HSE, etc.) and is expected to mentor managers, champion culture, and lead change.
• Manage day-to-day installations and related issues with supervisors, installation technicians, contractors and customers to ensure successful installations and target utilization
• Lead resolution of customer issues related to installations and installation personnel including contractors
• Develop and enforce policies and procedures related to field installation including installations manual, standard operating procedures, field notes, safety and quality alerts
• Drive discipline around compliance with company and/or services policies, and procedures/initiatives including reporting incidents, timely and accurate paperwork, and for company assets
• Support project executions, pre-job kickoff meetings and business development in developing new and supporting repeat customers
• Oversee business development of new & management of existing installation contractors
• Owning relationships with key customers, negotiating service terms, and partnering with

Sales/Operations leadership

• Building tracking dashboards (SLAs, safety, quality, first-time fix, utilization) and using data to spot treads and drive improvements.
• Manage installations personnel utilization to profitability to set targets.
• Coach other managers/supervisors, succession planning, handling escalated HR issues, and shaping team culture and engagement.
• Identify and execute efficiency and cost reduction initiatives for installation services to improve profitability
• Participate in development of the annual budget for the installations business

SUPERVISORY RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Supervise Field Service Superintendents & Supervisors, indirectly supervisor Installation Technicians.
• Carry out managerial responsibilities by the Company’s policies and applicable laws.

EDUCATION, EXPERIENCE and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• High School Diploma or Associates Degree, plus at least seven (7) years experience in a pipeline construction (or related industry) with supervisory responsibilities.
• Typically require more years in management, a track record of running larger teams/regions, and sometimes stronger business or finance skills (budgeting, forecasting, strategic planning).
• Strong supervisory, organizational, decision making, and planning skills are required
• Extensive knowledge of pipeline construction, spoolable product installation, and the associated equipment, maintenance and operational considerations.
• Must be self driven and able to work independently.
• Must demonstrate the ability to manage time effectively and prioritize work assignments.
• Must be cognizant of deadlines (internal/external) and tenacious in preserving them.
• Must have excellent communication and customer service skills
• Strong health and safety emphasis with focus on keeping all appropriate certifications current.
• Computer skills (Excel, MS Word)
• This position may require:
  • Pre-employment drug screening
  • Background checks
  • Medical examinations
  • Safety certifications
  • Valid driver's license
  • Ability to wear personal protective equipment (PPE)
  • Working in various weather conditions
  • Travel to remote locations
• Cactus Companies maintains a drug-free workplace and participates in E-Verify.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Field, Branch, Shop, & Plant Positions: This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:
  • Must be able to lift/move up to 50 pounds regularly
  • Stand and walk for extended periods (up to 12 hours per shift)
  • Climb stairs and ladders
  • Bend, stoop, kneel, and reach
  • Work in confined spaces when required
  • Operate heavy equipment and power tools
  • Perform repetitive movements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position operates in both office and field environments.
• Office: This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• While performing the duties of this job, the employee is regularly required to:
  • Normally work in an office environment or from home as needed by the business; however, occasionally may work at a branch location or manufacturing facility.
  • Occasionally may be exposed to hazards such as loud noise, heavy equipment, temperature extremes, chemicals, etc., while visiting a branch location or manufacturing facility.
  • The noise level in the work environment is usually moderate.
• Field: This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials.
• While performing the duties of this job, the employee:
  • Exposure to extreme weather conditions
  • Exposure to loud noise levels requiring hearing protection
  • Work in high places and confined spaces
  • Exposure to dust, fumes, and chemicals
  • Work around moving mechanical parts
  • Work in hot and cold temperatures

SAFETY REQUIREMENTS

The safety requirments described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Field, Branch, Shop, & Plant Positions: This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:
  • Wear required Personal Protective Equipment (PPE)
  • Follow all safety protocols and procedures
  • Participate in regular safety training
  • Complete required safety certifications
  • Comply with all environmental regulations

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture.