FT-Guest Services Representative / Front Desk $17hr

Outer Banks Beach Club

• Full-Time position

Why Work Here?

Work for a company that truly cares about it's employees. We are more than just a team, we are family.

This position is responsible for providing outstanding customer service while checking owners/guests in and out of the property. Responding to and answering inquiries and questions from owners/guests throughout the duration of their stay.

RESPONSIBILITIES:

• Ensure that every interaction with an owner or guest is a positive and memorable experience.
• Input information into the system to update and maintain record of reservations and availability.
• Review expected check-ins and check-outs, noting special requests, etc.
• Greet owners/guests courteously when registering into the resort.
• Confirm unit availability and assist guests with reservations or changes.
• Collect and process payment for unit rentals at check-in.
• Receive and hold packages, deliver messages to owners, guests, and resort staff.
• Sort and distribute incoming mail.
• Answer all telephone calls professionally and transfer as needed.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
• Maintain clean work area.
• Provide information on area attractions, resort amenities, rates, and special programs.
• Report any unresolved problems with owners/guests to management.
• Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
• Clear understanding of all resort emergency procedures.
• Willing to anticipate owner needs, empathize, and handle conflict in a professional manner.
• Willing to adapt to ongoing policy changes.

QUALIFICATIONS

• High School Diploma or equivalent. Bilingual a plus.
• Previous customer service experience.
• Excellent computer skills (MS Office, Word, Excel).
• Proficient in English language / interpersonal skills.
• Ability to communicate both verbally and in writing.
• Courteous and professional attitude needs to prevail when handling upset owners/guests and difficult situations.
• Easily adapt to schedule changes and ability to cover shifts on short notice to meet business demands.
• Ability to multi-task assigned responsibilities and prioritize duties.
• Ability to stand or sit for long periods of time (8-hour shifts or more).
• Ability to lift a minimum of 35 pounds.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person