fulfillment Manager

Client Relationship Management-Serve as the primary contact for key clients, maintaining regular communication and ensuring timely solutions.
Order & Replenishment Handling – Manage the full order process (creation, modification, tracking) and handle replenishment and backorders to align inventory with demand.
System Operations – Operate WMS, ERP, or SAP CRM systems to enter, update, and monitor orders, inventory, billing, and shipping data.
Warehouse Process Coordination – Align client requirements with warehouse workflows including receiving, putaway, picking, packing, shipping, and returns.
Cross-Department Collaboration – Work closely with Sales, Warehouse Operations, and other teams to ensure efficient execution.
Logistics Exception Handling – Monitor shipments and resolve delays, shortages, damages, and discrepancies with timely solutions.
Billing & Settlement – Handle billing inquiries, reconciliations, and exceptions to ensure accuracy.
Complaints & Claims – Address client complaints, coordinate claims, and maintain strong client relationships.
Data & Reporting – Generate regular reports on orders, inventory, and service performance for clients and management.
Internal Support – Partner with on-site managers, tech support, and service teams to expedite urgent or special orders.
Continuous Improvement – Gather client feedback and propose process improvements to enhance service efficiency.

Job Type: Full-time

Pay: $36,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person