Fulfillment Manager

Responsibilities

• Drive e-fulfillment performance goals, understanding your role in supporting sales growth and overall company profitability.
• Monitor how operational performance impacts financial and service outcomes.
• Oversee workload planning and ensure fulfillment operations meet delivery targets and service standards. Adjust resources proactively to meet fluctuations in demand.
• Review and analyze fulfillment reports to identify operational gaps, trends, and inefficiencies. Develop actionable plans to resolve issues and optimize processes.
• Create and maintain staffing plans in partnership with HR and ETL, aligning workforce to monthly and weekly operational demand.
• Maintain expertise in all fulfillment operations, ensuring accuracy, efficiency, and compliance across pick, pack, and ship processes.
• Lead, develop, and evaluate supervisors and staff, ensuring a high performing, guest focused, and compliant team.
• Establish clear departmental goals and expectations.
• Hold managers and supervisors accountable for achieving objectives.
• Oversee onboarding, training, and development programs for all fulfillment staff, closing knowledge and skill gaps.
• Promote operational best practices to improve speed, accuracy, and efficiency while reducing errors and costs.
• Ensure all operational supplies, tools, and technology are maintained and stocked in a timely manner.
• Champion a culture of safety, security, and compliance, ensuring adherence to company policies, regulatory requirements, and
• Demonstrate and promote a commitment to diversity, equity, and inclusion, modeling inclusive leadership behaviors and mitigating bias across all levels.
• Address escalations, emergencies, and operational challenges efficiently, including regulatory visits or critical operational disruptions.
• Support cross functional operational needs, including backup fulfillment services, order pickups, and drive thru operations while.

Knowledge

Minimum 5 years experience.

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field required.

Professional certification in Supply Chain, Warehouse Management, or E-Commerce Fulfillment preferred.

skills

• Strong leadership and people management skills with the ability to develop supervisors and operational teams.
• Strong knowledge of fulfillment operations including pick, pack, ship processes and order accuracy management.
• Experience working with warehouse management systems (WMS) and e fulfillment operational tools.
• Analytical and data driven mindset with the ability to monitor KPIs and operational performance.
• Strategic thinking ability to align fulfillment operations with overall business objectives.
• Ability to manage operational challenges, escalations, and decision making under pressure.
• Strong planning and organizational skills to manage workload, staffing, and operational priorities.
• Knowledge of inventory management, logistics operations, and supply chain processes.
• Ability to manage operational costs and optimize resource utilization.