Fulfillment Manager

Duties and responsibilities

• Drive e-fulfillment performance goals , understanding your role in supporting sales growth and overall company profitability .

Monitor how operational performance impacts financial and service outcomes .

• Oversee workload planning and ensure fulfillment operations meet delivery targets and service standards . Adjust resources

proactively to meet fluctuations in demand .

• Review and analyze fulfillment reports to identify operational gaps , trends , and inefficiencies . Develop actionable plans to

resolve issues and optimize processes .

• Create and maintain staffing plans in partnership with HR and ETL, aligning workforce to monthly and weekly operational

demand .

• Maintain expertise in all fulfillment operations , ensuring accuracy , efficiency , and compliance across pick , pack , and ship

processes .

• Lead , develop , and evaluate supervisors and staff , ensuring a high -performing , guest -focused , and compliant team .

• Establish clear departmental goals and expectations .

• hold managers and supervisors accountable for achieving objectives .

• Oversee onboarding , training , and development programs for all fulfillment staff , closing knowledge and skill gaps .

• Promote operational best practices to improve speed , accuracy , and efficiency while reducing errors and costs .

• Ensure all operational supplies , tools , and technology are maintained and stocked in a timely manner .

• Champion a culture of safety, security , and compliance , ensuring adherence to company policies , regulatory requirements , and

safe handling practices .

• Demonstrate and promote a commitment to diversity , equity, and inclusion , modeling inclusive leadership behaviors and

mitigating bias across all levels .

• Address escalations , emergencies , and operational challenges efficiently , including regulatory visits or critical operational

disruptions .

• Support cross -functional operational needs , including backup fulfillment services , order pickups , and drive -thru operations while.

Knowledge

Minimum 5 years experience.

Bachelor’s degree in Logistics , Supply Chain Management , Business Administration , or related field required .

Professional certification in Supply Chain , Warehouse Management , or E-Commerce Fulfillment preferred .

skills

•Strong leadership and people management skills with the ability to develop supervisors and operational teams .

• Strong knowledge of fulfillment operations including pick , pack , ship processes and order accuracy management .

• Experience working with warehouse management systems (WMS) and e-fulfillment operational tools .

• Analytical and data -driven mindset with the ability to monitor KPIs and operational performance

• Strategic thinking ability to align fulfillment operations with overall business objectives .

• Ability to manage operational challenges , escalations , and decision -making under pressure .

• Strong planning and organizational skills to manage workload , staffing , and operational priorities .

• Knowledge of inventory management , logistics operations , and supply chain processes .

• Ability to manage operational costs and optimize resource utilization .