Fulfillment Manager (Coffee Roastery)

Fulfillment Manager

Full-Time | Asheville, NC | Coffee Library

Are You Extremely Energetic and Obsessed With Innovation?

Do you love moving fast? Thrive in organized chaos? Bring positive energy into every room? Take pride in building systems that actually work? Are you adaptable & constantly seek positive change?

Coffee Library is not a sleepy warehouse job.

We’re an innovative specialty coffee company that just launched our flagship product The Adventure Cans: whole bean coffee in cans.

We’re scaling quickly and building something different and extremely special.

We’re looking for a high-energy Fulfillment Manager who brings ownership, precision, and forward momentum every single day.

Position Overview

The Fulfillment Manager owns all e-commerce and wholesale order execution. This is a hands-on role responsible for packaging, staging, shipping, inventory management, and one weekly local delivery route.

As we grow, this role evolves into building and optimizing fulfillment systems, including the design and scale of our production and packaging line.

You will report directly to the Operations Manager.

Core Responsibilities

• Pack and process all e-commerce and wholesale orders with 100% accuracy
• Label, stage, and prepare shipments on schedule
• Deliver wholesale orders locally once per week
• Maintain non-coffee inventory (boxes, labels, tape, supplies, etc.)
• Anticipate needs and reorder proactively
• Respond to order-related customer inquiries within 24 hours
• Maintain a clean, organized, efficient warehouse
• Bring consistent positive energy and professionalism to the team
• At Coffee Library no task is considered out of scope, from the CEO to the Barista we have all cleaned toilets and done it while jamming to some awesome tunes
• A selfless team player that takes out the trash and high fives everyone on the way out
• The only wrong action is inaction: Do the right thing, Be a great teammate, Wow the customer

Success Metrics

• 100% Order Accuracy
• On-Time Fulfillment
• 24-hour customer responsiveness
• Managing vendors and non-coffee inventory
• Contribution to scaling the canning production line & fulfillment optimization
• Positive cultural impact EVERY DAY

This Role Is For You If You:

• Take pride in precision and accuracy
• Realize life doesn't happen to you, it happens through you
• Love coffee
• Move fast and stay organized
• Anticipate problems before they happen
• Love hyping up your teammates and working with music pumping
• Take ownership without being prompted
• Enjoy building systems that scale
• Aren’t afraid to fail
• Want to grow into leadership as the company grows
• If you're looking for a job please keep searching, this a way of life

Experience Preferred

• E-commerce fulfillment or warehouse operations
• Production or canning line experience
• Coffee industry experience (preferred, not required)

Must be comfortable lifting 50+ lbs and staying physically active throughout shifts.

Growth Path

Phase 1: Own fulfillment, delivery, inventory & packaging production

Phase 2: Transition away from delivery as volume increases

Phase 3: Lead fulfillment systems and support scaling operations

We promote ownership. We reward initiative. We empower leaders.

About Coffee Library

Coffee Library is redefining how coffee is experienced. We move fast, hold high standards, and bring good energy into everything we do.

If you’re extremely energetic and excited about building something from the ground up, we want to meet you.

To apply, submit your resume and a short paragraph explaining why this role excites you.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person