Fulfillment & Operations Coordinator (Goth/Alt Lifestyle Brand)

The Role

We're looking for a Fulfillment & Operations Coordinator to own the day-to-day backend of our e-commerce and warehouse operations. You'll run the full flow from order intake to shipment, returns, inventory, and warehouse upkeep and make sure every piece is handled with care and accuracy.

We think of the job in terms of outcomes, not checklists. Done means:.

• All daily DTC and wholesale orders are picked, packed, and shipped accurately
• Any order issues, holds, or exceptions are reviewed and handled or clearly escalated
• Inbound deliveries that arrived that day are received, checked in, and put away
• Inventory counts are updated, checked, and reconciled as part of the daily flow
• Back-stock is moved forward, pick bins are refilled, and packing stations are restocked
• Returns, exchanges, and customer inquiries are processed within expected timelines
• Boxes are broken down, trash is taken out, and the warehouse is clean, stocked, organized, and ready for the next day

This is a role for someone who takes pride in their work, cares about the details, and sees things through. We measure success by outcomes, accuracy, and follow through.

What You'll Own

Daily fulfillment

• Create shipping labels and related documentation
• Pick, pack, and ship daily DTC and wholesale orders accurately and on time
• Follow wholesale-specific packing requirements (labeling, packing slips, carton counts, retailer compliance)
• Review order issues including holds, cancellations, address changes, and stock problems
• Ensure orders move out same day or next business day when expected

Returns, exchanges & customer service

• Process returns, exchanges, and replacements
• Respond to customer service inquiries related to orders, shipping, and fulfillment
• Flag recurring issues, errors, or customer pain points so they can be fixed at the source

Inbound & inventory

• Receive and intake inbound inventory and deliveries accurately, the day they arrive
• Update and reconcile inventory counts daily as part of the normal workflow
• Run weekly cycle counts and support full inventory audits
• Move back-stock forward, refill pick bins, and keep active inventory ready
• Report discrepancies, low stock, or operational issues early

Warehouse & systems

• Keep packing stations stocked, organized, and fully operational
• Break down shipping and inbound boxes, take out trash, and keep the space free of clutter throughout the day
• Keep the warehouse clean, organized, and operationally efficient
• Track shipments, inventory issues, and supply needs
• Create clear end-of-day summaries covering unresolved issues, holds, returns, rejected items, and reorders needed
• Help improve workflows, documentation, and systems to increase speed, accuracy, and accountability

How Success Is Measured

You'll be measured on order accuracy, on-time shipping, inventory accuracy, and how quickly returns and customer messages get handled. We share these numbers openly and review them together so you always know where you stand.

Who We're Looking For

Required

• 1+ year of experience in fulfillment, warehouse operations, e-commerce operations, logistics, or a similar operations role
• Experience with shipping platforms such as TikTok Shipping, Shippo, Shopify, or similar tools.
• Comfortable with inventory systems, spreadsheets, and reporting tools
• Strong attention to detail and accuracy
• Clear written communication for customer service and internal reporting
• Able to manage multiple priorities in a fast-moving environment
• Able to lift and move heavy boxes (30lbs) with or without reasonable accommodation
• Reliable, consistent, and punctual

How we know you're the right person

• You take pride in finishing what you start and leaving things better than you found them
• You have a sharp eye for details and notice things others miss
• You own your work, the wins and the mistakes, and move quickly to fix what needs fixing
• You communicate clearly and early, especially when something needs attention
• You like a clean, organized space and take satisfaction in keeping it that way
• You're proactive, dependable, and the kind of person a small team can count on

Bonus Points

• Wholesale or retail fulfillment experience
• Interest in alternative, goth, Y2K, Alt, or spooky fashion culture
• Curiosity about our products, brand aesthetic, and community
• Desire to learn about the culture behind the brand to better support customers and operations
• Passion for building and improving systems in a creative, fast-growing business
• Enjoys working in a creative, fast-moving environment

For faster interview consideration, you can submit a short video intro here:
https://www.videoask.com/frcjtl2k5

In your video, please answer these 3 questions:

• What experience do you have in fulfillment, warehouse, or e-commerce operations, and what were you personally responsible for?
• Tell us about a time you caught a problem, mistake, or loose end before it became a bigger issue. What did you do?
• Wicked Misfit is a fast-paced alternative fashion brand with a gothic, edgy aesthetic. What stands out to you about our brand, and why do you feel like you’d be a strong fit for this environment?

Pay: $20.00 - $23.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount

Ability to Commute:

• Arcadia, CA 91006 (Preferred)

Work Location: In person