Fulfillment & Support Specialist (Info Products)

About Us

We are a fast-growing company that sells an information product in the unattended kiosk space , helping entrepreneurs and operators build and scale their businesses. Our mentees are highly engaged, fast-moving, and centered around delivering real results.

We’re looking for someone who can become deeply knowledgeable about our industry and act as a reliable, responsive presence inside our group chats and customer ecosystem.

Role Overview

As our Fulfillment & Community Support Specialist, your primary responsibility is to support our customers by actively engaging in group chats, answering questions, and ensuring a high-quality experience across our programs.

You’ll need to quickly learn our business, products, and industry so you can provide accurate, helpful, and timely responses throughout the day.

Key Responsibilities

• Monitor and actively participate in community group chats (Telegram.)
• Respond to customer questions in a timely, clear, and helpful manner
• Guide members through our products, systems, and processes
• Identify common issues or questions and escalate when needed
• Maintain a strong understanding of our offers, content, and industry trends
• Ensure customers feel supported, heard, and taken care of
• Help improve overall fulfillment by spotting gaps and suggesting improvements

Ideal Candidate

• Strong communicator (written communication is critical)
• Highly responsive and reliable throughout the day
• Quick learner who can absorb industry-specific knowledge fast
• Comfortable in fast-paced, entrepreneurial environments
• Proactive — doesn’t wait to be told what to do
• Customer-first mindset with a problem-solving attitude
• Experience in online communities, coaching programs, or info products is a plus

What Success Looks Like

• Fast, accurate responses in group chats
• High customer satisfaction and engagement
• Reduced confusion and repeated questions
• Members feel supported and guided at all times
• Fully ramped within 7 days of training with a strong understanding of our products, systems, and our specific unattended kiosk industry we teach
• Able to confidently answer the majority of questions without ongoing support after the first week

Compensation

• Competitive salary
• Opportunity to grow into higher-responsibility roles as the company scales

How to Apply

Please submit:

• A short introduction about yourself
• Any relevant experience (community management, support, info products, etc.)
• Why you’re a strong fit for this role
• (Optional) Examples of past customer communication or support work

We’re looking for someone who takes ownership, moves fast, and genuinely cares about helping people win.

Pay: $6,000.00 per month

Benefits:

• Paid training

Work Location: Remote