Fulfilment and Logistics Coordinator

Another Box Story

Another Box Story is a design-led agency creating and producing bespoke gifting experiences and custom products for some of the world’s most iconic brands. Like our clients, innovation and “out-of-the-box thinking” are in our DNA. We offer an end-to-end service, bringing together strategy and design, sourcing, production, and global fulfilment. Another Box Story has offices in London, New York, and Los Angeles, with a presence in Dubai, Miami, and Paris.

Job Title: Fulfilment and Logistics Coordinator

Location: On site – Culver City, Los Angeles, USA

Reports to: Finance and Operations Director

Employment Type: Full-time

About the Role

We are seeking a meticulous Fulfilment and Logistics Coordinator to join our Los Angeles team. This is a hands-on role centered on the flawless execution of our bespoke gifting experiences. You will manage the lifecycle of luxury inventory—from receiving delicate custom components to ensuring that complex, high-end mailers reach global recipients on time and in perfect condition. If you have a 'no-detail-is-too-small' mindset and thrive in a fast-paced, creative environment, we want to hear from you.

Roles & Responsibilities
Fulfilment

• Manage inventory movement and maintain accurate stock organization within the warehouse.
• Receive inbound deliveries and verify quantities and conditions against packing documentation.
• Support inventory checks and flag discrepancies, damaged goods, or missing items.
• Maintain warehouse organization standards to ensure products are stored correctly and can be easily located.
• Monitor and report product waste, damaged units, or unusable materials.
• Help ensure inventory records remain updated and aligned with physical stock.
• Support packing readiness by confirming product availability and order allocation.
• Maintain cleanliness, order, and accuracy across fulfilment areas.
• Create and implement internal inventory system

Logistics

• Coordinating dispatching of large volume shipments since we know that takes some creative foresight
• Verify recipient lists to ensure names, addresses, and shipment details are correct before dispatch.
• Prepare shipping documentation, including commercial invoices, packing lists, and shipping labels.
• Input tracking numbers accurately into internal records or client-facing documents.
• Follow up on shipments to monitor delivery progress and flag delays, failed deliveries, or exceptions.
• Coordinate with couriers and shipping partners regarding dispatch, tracking updates, and shipment issues.
• Ensure all shipping documentation is complete, accurate, and submitted on time.
• Support the team with shipment status updates and proof of dispatch when required.
• Escalate shipping issues proactively and help resolve documentation or delivery-related problems quickly.
• Implement the HAZMAT procedure for HAZMAT shipments.

Performance Metrics

Success in this role will be measured using the following key performance indicators:

• Inventory Accuracy
• Shipping Documentation Accuracy
• On-Time Shipment Dispatch Rate
• Tracking Upload Accuracy and Timeliness

Skills & Experience

• 2–5 years of experience in fulfilment, warehouse coordination, logistics, or shipping operations.
• Experience receiving deliveries, handling inventory, and supporting outbound shipments.
• Familiarity with shipping documentation such as commercial invoices, HS code, packing lists, Incoterms and labels.
• Strong organizational skills and close attention to detail.
• Ability to manage multiple operational tasks in a fast-paced warehouse environment.
• Comfortable working hands-on and on-site on a full-time basis.
• Clear communicator with the ability to coordinate effectively across the warehouse, operations, and finance teams.
• Strong problem-solving skills and the ability to identify and escalate issues quickly.
• Experience in inputting tracking information and monitoring shipment progress.
• Familiarity with courier platforms, shipping systems, or inventory tools is a plus.
• Ability to lift up to 50 lbs., stand for extended periods, and perform physical warehouse tasks.

What We Offer

• Competitive salary and comprehensive benefits package.
• A dynamic, creative, and fast-paced warehouse environment.
• Opportunities for career growth and professional development.
• Hands-on experience with unique custom mailers and branded merchandise.
• The opportunity to collaborate with leading brands and exciting projects.

Benefits

• Health cover
• ClassPass membership
• MasterClass membership
• Monthly culture reimbursement
• Vacation allowance + paid time off

Pay: $55,000.00 - $60,000.00 per year

Application Question(s):

• How long is your commute time to Culver City?
• Are you ok to lift and move boxes?
• Familiarity with shipping documentation such as commercial invoices, HS code, packing lists, Incoterms and labels?

Experience:

• Logistics: 3 years (Required)
• Order fulfillment: 3 years (Required)

Location:

• Los Angeles, CA 90016 (Required)

Ability to Commute:

• Los Angeles, CA 90016 (Required)

Work Location: In person