Full Service Hotel Housekeeping Supervisor

Position Summary:

We are seeking an experienced and detail-oriented Housekeeping Manager to oversee the day-to-day operations of the housekeeping department in our large, full-service hotel. The ideal candidate will be responsible for maintaining high standards of cleanliness and guest satisfaction while leading a large team of room attendants, housepersons, laundry staff, and supervisors.

Key Responsibilities:

• Supervise and coordinate the activities of housekeeping supervisors and staff across all hotel floors, public areas, and laundry operations.
• Maintain the cleanliness, orderliness, and appearance of guest rooms, public spaces, meeting areas, and back-of-house areas.
• Develop daily cleaning schedules and staffing plans to ensure operational efficiency and coverage during peak periods.
• Conduct daily room inspections to ensure compliance with brand standards and health & safety regulations.
• Hire, train, mentor, and evaluate performance of housekeeping team members.
• Maintain and monitor inventory of cleaning supplies, linens, and equipment; ensure proper storage and cost control.
• Manage departmental budgets and labor costs, including payroll scheduling and productivity tracking.
• Respond promptly to guest service issues and ensure timely resolution.
• Coordinate with front desk, engineering, and other departments to ensure room readiness and address guest needs.
• Implement and enforce safety, sanitation, and infection-control procedures.
• Lead daily briefings, team huddles, and departmental meetings to maintain communication and morale.
• Monitor housekeeping KPIs such as room turnaround time, guest satisfaction scores (e.g., Medallia, SALT), and quality audit results.

Requirements:

• Minimum 3–5 years of experience in housekeeping management in a full-service or luxury hotel environment; experience with large teams preferred.
• Proven leadership skills and ability to manage a culturally diverse workforce.
• Strong knowledge of housekeeping procedures, cleaning chemicals, OSHA standards, and union environments (if applicable).
• Exceptional attention to detail, time management, and organizational skills.
• Proficient in hotel systems such as PMS (Opera), housekeeping modules, and Microsoft Office Suite.
• Ability to work flexible hours including nights, weekends, and holidays.
• Fluency in English required; bilingual (Spanish or other) highly desirable.

Preferred Qualifications:

• Experience with brand standards from Sonesta/Red Lion, Hilton, Marriott, Hyatt, or similar major brands
• Certified Executive Housekeeper (CEH) designation a plus

Job Types: Full-time, Part-time

Pay: $17.50 per hour

Benefits:

• Flexible schedule

Work Location: In person