Full-Time Call Center Customer Service Agent

ABOUT EVA AIRWAYS

EVA Airways (www.evair.com) is a distinguished 5-Star international airline headquartered in Taipei, Taiwan. In 2026, EVA Airways was honored with the SKYTRAX 5-Star Airline certification for the eleventh consecutive year. EVA is continually growing and seeking passionate individuals to join our team across various functions and office locations. While prior experience in the aviation industry is preferred, we also welcome entry-level applicants who are eager to build a rewarding career in this dynamic field.

Currently, America Head Office has immediate openings for Call Center Customer Service Agent. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectation on resume.

REQUIREMENTS

1. Good communication/customer service/organization/time management skills

2. Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)

3. Must be legally authorized to work in the U.S. without sponsorship

4. Weekend/holiday shifts required for Call Center Customer Service

EVA EMPLOYEE BENEFITS

EVA Airways offers an excellent benefits package including:

1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs.

2. 401(k) plan with company match

3. Free and discount flight tickets for employee and eligible family members on EVA and over 50 other major airlines

4. Vacation accrued from the first day of employment and is determined based on seniority of service. Vacation starts at up to 7 days in the first year and increasing annually, up to maximum of 24days.

5. 8 national holidays, 3 floating holidays, and 9-day paid sick.

JOB DESCRIPTION

FULL-TIME CALL CENTER CUSTOMER SERVICE AGENT:

1. Assist passengers with flight-related inquiries, including information on arrivals, delays, cancellations, reservations and general concerns.

2. Provide support to passengers regarding the Infinity MileageLands Frequent Flyer Program.

3. Guide passengers in accessing EVA Airways’ website and resources.

4. Deliver a positive customer experience by maintaining professionalism and a courteous attitude at all times.

5. Comply with federal/local government regulations and company policies.

**Proficiency in English is required, with additional language skills in Mandarin and/or Vietnamese considered a plus.

EVA Airways is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $3,875.00 - $4,325.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person