Full Time Call Center Representative

REQUIREMENTS:

• High school diploma or equivalent.
• Excellent customer service skills and delivery.
• Proficiency in basic computer, data entry and typing skills is required.
• Positive attitude & the ability to adjust to change smoothly.
• The ability to multitask & maintain organization and accuracy is required.
• Excellent oral and written communication skills are required.
• Ability to work effectively and cooperatively on a team in an office environment while working with our membership.

PRIMARY DUTIES:

• Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
• Answer and direct calls in a timely manner.
• Continuously check member service voicemail and reply to the calls accordingly.
• Assist members with basic questions.
• Assist members with remote access.
• Mail, fax, or e-mail new member applications, loan applications, and/or information to members and prospective members.
• Ensure that all Credit Union member and employee -related business is kept in the strictest confidence,
• Treat all Credit Union members and employees with a positive and cooperative attitude.

**Equal opportunity employer, including protected Veterans and individuals with disabilities.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Do you have reliable transportation to ensure that you arrive on time when scheduled and can meet the position requirements?

Experience:

• Customer service: 1 year (Preferred)
• Computer operation: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person