Full-time Dispatcher (Healthcare)

Dispatcher

Care2U is a fast-growing healthcare startup providing on demand, in-home, urgent, and acute care throughout Manhattan, the surrounding boroughs, Nassau, and Westchester counties, focusing on providing a patient-centered care experience. Our goal is to keep patients in their homes and out of the hospital.

The dispatcher plays a critical role in managing both urgent and ongoing care needs for our patients. This position supports field staff through effective communication and coordination, ensuring smooth day-to-day operations. This is an entry-level position with opportunities for growth.

Primary Responsibilities

• Call Management: Answer calls promptly and professionally, obtaining critical information from callers
• Situation Assessment: Evaluate the location and nature of visits. Confer with a supervisor when needed to determine the appropriate level of response.
• Scheduling: Actively manage the patient scheduling system, updating arrival times and adjusting provider time slots based on field staff updates.
• Dispatch Operations: Assign field staff based on call priority and location of available units.
• Real-Time Communication: Provide timely updates on field staff locations and ETAs to clinical and leadership teams.
• Caller Instructions: Offer preparation instructions to patients or caregivers while field staff are en route.
• Monitoring and Coordination: Track field unit locations and statuses, coordinating activities to maintain operational efficiency.
• Documentation: Maintain accurate and timely records of calls, responses, and outcomes in the dispatch system.
• Protocol Adherence: Follow established company protocols and procedures to ensure compliance.
• Information Gathering: Ensure all necessary information and items are collected before field staff leave a patient’s home.
• Operational Support:
• Provide field units with updates on patient orders, traffic, obstacles, and other logistical considerations.
• Monitor routes and adjust priorities to optimize scheduling and coverage.

Qualifications

• Strong verbal and written communication skills with the ability to interact professionally across teams.
• Calm under pressure with the ability to make quick, sound decisions.
• Highly organized and capable of managing multiple tasks independently.
• Comfortable working in a fast-paced, dynamic environment.
• Strong judgment and critical thinking skills.
• Collaborative mindset with a focus on supporting both field and leadership teams.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Resides in or near New York City or Long Island, or willing to commute within the operational area.
• Experience in healthcare or dispatching preferred but not required.
• Proficient in using computer systems, scheduling software, and data entry platforms.

Care2U is an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Job Types: Full-time

Pay: $20.00 per hour

Expected hours: 36-40/week

Location: Queens with hybrid schedule

Pay: $20.00 per hour

Application Question(s):

• Do you have access to reliable high-speed internet?
• Do you have previous dispatching, medical front-office, or EMS experience? If so, how many years?
• Would you be able to learn new systems and technology quickly?
• Do you have reliable transportation and would you be able to travel to our Astoria office?
• The dispatcher role is vital to our operation and requires a candidate to be able to multi-task and communicate effectively and efficiently with patients. Do you work well under pressure?

Work Location: In person