Full-Time Self Storage Manager

About us

FCS is a small business in Endicott, NY. Our goal is to Maximize rentals and revenue while providing excellent customer service and a cleaning and safe facility. The work location is 1640 Route 26, Endicott, NY 13760.

Description of a Self-Storage Property Manager Position:

A self-storage property manager is responsible for overseeing the daily operations of a self-storage facility. This includes managing rentals, maintaining the property, providing customer service, handling payments, and ensuring the site is secure and well-maintained. The role combines elements of office administration, sales, facility upkeep, and customer interaction.

Key Responsibilities:

• Customer Service and Rentals:

• Greet and assist customers in person, over the phone, or online.

• Rent storage units, explain terms and policies, and complete lease agreements.

• Provide excellent service to ensure customer satisfaction and retention.

• Facility Management:

• Ensure the property is clean, secure, and well-maintained.

• Conduct regular inspections of units, gates, lighting, and grounds.

• Coordinate with maintenance staff or contractors for repairs and upkeep.

• Sales and Marketing:

• Promote available units and upsell products like locks or insurance.

• Respond to inquiries and follow up with potential customers.

• Maintain high occupancy rates through local marketing and outreach.

• Office Administration:

• Process payments, issue receipts, and maintain accurate records.

• Use facility management software to manage accounts and inventory.

• Handle delinquent accounts and assist with auctions or lockouts if necessary.

• Security Oversight:

• Monitor access control systems, surveillance cameras, and alarm systems.

• Enforce rules and policies to ensure tenant and property safety.

Skills and Qualifications:

• Strong customer service and communication skills.

• Basic sales and marketing knowledge.

• Comfortable with office software and facility management systems.

• Ability to handle minor maintenance tasks and oversee contractors.

• Highly organized and able to work independently.

• Prior experience in property management, customer service, or retail is a plus.

Job Type: Full-time

Pay: $20.00 per hour

Work Location: In person