Full-Time Tier 2 IT Technician (Advanced Support & Field Work – MSP Environment)

Job Description:

DefinIT Solutions is seeking a high-performing Tier 2 IT Technician with the technical ability and confidence approaching Tier 3-level expertise. This role is designed for technicians who can independently resolve complex technical issues, manage onsite work, and operate effectively in a fast-paced MSP environment.

This is NOT an entry-level or helpdesk-only role. The position involves advanced troubleshooting, infrastructure support, field deployments, and direct client interaction.

We are looking for someone who is:

• Comfortable working in a fast-paced, high-accountability environment
• Able to move quickly between multiple technical issues and projects
• Highly detail-oriented
• Capable of handling onsite issues independently without constant supervision
• Confident working directly with clients and making technical decisions

This role also involves hands-on field work, including ladder use, rooftop access, equipment installs, and physical infrastructure projects.

Important:
Schooling, lab environments, or classroom training do NOT count as experience. We are specifically seeking candidates with real-world, hands-on production IT experience.

Key Responsibilities:

• Resolve escalated issues from Tier 1 technicians with minimal supervision.
• Perform advanced troubleshooting across hardware, operating systems, and network environments.
• Manage and maintain client IT infrastructures, including servers, workstations, network equipment, firewalls, switches, and virtual environments.
• Install, configure, and maintain Windows and Linux systems.
• Deploy, manage, and troubleshoot virtualization platforms including VMware and Hyper-V.
• Configure and troubleshoot network switches and related networking equipment.
• Implement patching, system updates, and security measures to maintain system integrity.
• Assist with cloud services, backups, and infrastructure improvements.
• Perform onsite technical work independently, diagnosing and resolving issues without requiring step-by-step guidance.
• Participate in infrastructure and project work including structured cabling, network hardware installation, rack installations, and equipment deployment.
• Maintain clear documentation of environments, configurations, and service activity.
• Provide professional communication and technical guidance to clients.

Qualifications:

• Proven real-world Tier 2 experience in a Managed Services Provider (MSP) environment
• Ability to independently troubleshoot complex IT and network issues
• Strong understanding of Windows and Linux systems, networking protocols, firewalls, and IT infrastructure
• Proficient in troubleshooting hardware, software, and network issues independently
• Experience with virtualization technologies (VMware and Hyper-V)
• Experience configuring or troubleshooting network switches
• Experience with cloud platforms and infrastructure environments
• Familiarity with IT security practices, tools, and monitoring systems
• Ability to work onsite independently and resolve infrastructure problems
• Experience handling escalated issues from Tier 1 technicians
• Strong communication skills and the ability to interact professionally with clients

Physical Requirements:

• Ability to climb ladders
• Ability to work at heights and access rooftops safely
• Ability to install equipment in racks and ceilings
• Ability to move and mount hardware

Candidates must be physically capable and comfortable performing these tasks safely.

Additional Information:

Relevant certifications such as CompTIA Network+, Security+, Azure Administrator, or similar certifications are a plus but not required if the candidate has strong real-world experience.

Benefits

• Paid Time Off (PTO): Employees receive 40 hours of PTO after successfully completing the 90-day probationary period.
• Vacation Time: Employees also receive 40 hours of paid vacation after completing the 90-day probationary period.
• Probationary Period: The first 90 days of employment serve as a probationary period. PTO and vacation benefits become available once this period is successfully completed.
• Health Insurance: At this time, health insurance benefits are not offered.

Job Type: Part-time

Pay: $26.00 - $28.00 per hour

Application Question(s):

• Are you able to climb a ladder and sustain heights for a long period of time?
• Are you located less than 30 minutes from Orlando?
• How much experience do you have with Hyper-V?

Experience:

• LAN/WAN troubleshooting: 2 years (Required)
• Installing hardware or structured cabling: 2 years (Required)
• Switches/Routers/Firewall: 2 years (Required)
• Workstation Deployments: 3 years (Required)
• Windows Updates: 3 years (Required)
• Help desk: 3 years (Required)

Ability to Commute:

• Orlando, FL 32801 (Required)

Work Location: Hybrid remote in Orlando, FL 32801