Full time/Part time-Call Center Agents (Night Shift)

Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Identify & mount issues to supervisors
• Provide service knowledge to customers
• Route calls to correct resources
• Document all call data according to standard operating procedures
• Follow up customer calls where needed
• Other duties as assigned.

Call Center Agent Qualifications and Skills:

• High school diploma or equivalent.
• Proficient in English.
• 1-2 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.

Shift Timings:

• 07:00Pm - 04:00Am
• 08:00Pm - 04:00Am
• 09:00Pm - 04:00Am
• 11:00Pm - 04:00Am

Job Types: Full-time, Part-time

Pay: Up to Rs45,000.00 per month

Application Question(s):

• Are you resided near Gulshan-e-Iqbal Karachi?

Language:

• Fluent English (Required)

Work Location: In person