Fully Remote |US-Based Sales Representative | BPO/Call Center Experience

Why This Role Exists

We are scaling our US operations and need high-energy business-to-consumer (B2C) closers to turn warm leads into long term customers. At HelpGrid, you aren’t just making calls; you are the driving force behind our revenue growth and the first point of connection for our US based clients. If you thrive in a fast-paced environment and love hitting targets, this opportunity is for you.

What You’ll Own

• The Full Sales Cycle: Managing warm leads from the initial hello to the final "yes."
• Relationship Building: Quickly establishing rapport with US-based prospects to understand their needs.
• Strategic Selling: Mastering the art of upselling and cross-selling to maximize every interaction.
• Data Integrity: Maintaining a clean CRM to ensure no opportunity falls through the cracks.

What Success Looks Like

• First 30 Days: Complete our intensive sales training, master the product scripts, and begin hitting your daily call volume targets.
• Day 90 and Beyond: Consistently meet or exceed monthly conversion targets and maintain high CSAT (Customer Satisfaction) scores by providing value-driven solutions.

What We’re Looking For

• Proven Sales Experience: Experience in BPO/Call Center environments preferably supporting U.S. campaigns within industries such as Telecom, SaaS, Insurance, or similar high-volume sales environments.
• Objection Handlers: You don't see a "no" as a dead end, but as a challenge to find a better solution.
• Tech Savvy: Comfortable navigating CRMs and multiple tools while maintaining a high-energy conversation.
• Strong Communication Skills: Excellent verbal English skills with the ability to adapt naturally to various personas.
• Results-Driven: You enjoy targets, performance metrics, and being rewarded for strong results.
• Technical Readiness (BYOD): You have a reliable home office setup featuring a computer with at least an i5 processor (or equivalent), 8GB of RAM, and a stable, high-speed internet connection.

Who Thrives Here

You’ll do well here if you are:

• Competitive but coachable
• Self-motivated and disciplined
• Energised by targets and incentives
• Positive under pressure
• Hungry to grow your earnings and career

We’re building a team of people who enjoy winning individually while supporting each other as a team.

What’s In It For You

• Uncapped Earning Potential: Enjoy a competitive base pay plus a performance bonus structure that rewards your results and uncapped commissions.
• Full-Time Schedule: 40 hours per week
• Fully Remote: Work from the comfort of your home office
• Two (2) Consecutive Days Off each week
• Paid Time Off and Holiday Pay
• Fully-Paid Training
• Career Growth: We prioritize internal promotions; your success here leads directly to leadership or specialist paths.
• Culture of Recognition: From “Top Performer” awards to shout-outs in our high-energy team huddles, plus exciting performance-based rewards and recognition experiences for top achievers.

Interview Process

• Recruiter Screen: A quick chat to discuss your sales background and goals.
• Mock Call / Roleplay Interview: Show us your skills in a simulated sales scenario. Meet your future leader and discuss the team's vision.

About HelpGrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic.

Last year alone, our work generated over $35 million in additional revenue for our clients.

What began as a small support team has grown into a technology-enabled revenue engine. We have built internal tools to optimize customer conversations, scale operations, and deepen engagement, and we are now evolving those tools into software products powered by AI and automation.

Join us and help build the future of remote sales.

We are an Equal Opportunity Employer!

We are committed to equality of opportunity, welcoming diverse candidates, and promoting a work environment free from discrimination on grounds of race, colour, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.

Pay: $16.00 - $25.00 per hour

Benefits:

• Paid time off
• Paid training

Work Location: Remote