Functional Consultant (CRM)

We’re hiring a Functional Consultant to work directly with client teams and convert business workflows into AI agents built on Microsoft Copilot Studio and Google Agentspace.
Responsibilities:

• Work with client stakeholders to map end-to-end workflows.
• Own agent use cases from discovery to live deployment.
• Build and configure agents (intents, flows, actions, rules, guardrails).
• Connect agents to enterprise systems (CRM, ERP, ticketing, APIs).
• Document logic, exceptions, and decision paths.
• Set and track success metrics (accuracy, adoption, deflection, cycle time).
• Ensure compliance with governance, security, and data policies.
• Support UAT, rollout, and change management.

Requirements:

• 5+ years in business analysis, functional consulting, or product delivery.
• Strong client-facing and requirements-gathering experience.
• Hands-on with no-code/low-code platforms (Copilot Studio, Power Platform, Google tools).
• Understanding of LLM agent behavior (intent, context, tools, memory).
• Ability to convert ambiguous needs into working agent configurations.
• Strong communication and documentation skills.

Job Type: Full-time

Application Question(s):

• Do you have Copilot experience?

Work Location: Remote